Using Copilot in Government

AI is transforming crucial tasks in the Government such as budgeting, forecasting, communications, and cross-departmental collaboration. AI guided experiences can provide the ability to analyze vast amounts of data, utilize process-based data models to uncover valuable insights, and enhance the accuracy and speed of communications and collaboration initiatives.

Scottish Water implemented Microsoft 365 Copilot, reducing mundane tasks to a minimum and thus freeing up time for employees to work on the more meaningful tasks.

Barnsley Council was recognized as “Double Council of the Year in 2023” for its implementation of Microsoft 365 Copilot, which modernized operations and reduced administrative tasks, leading to improved job satisfaction and increased creativity.

Download the Government scenarios kit
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Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

Budget adherence

Copilot can be extended into financial systems and other processes to bring data together and speed decision-making based on targets and trends.

Courtroom efficiency

Automate the tracking of Judicial utilization to uncover data insights and increase courtroom efficiency and transparency.

Communication speed

Copilot streamlines employee creativity and collaboration, reducing the time and effort needed to meet communication demands and bolstering public trust.

Procurement cycle time

Enable faster delivery timelines and contract compliance percentage rates to ensure contract terms and are met.

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Transform Government processes

Key processes Before AI Using AI
Deliver citizen servicesLack of communication and complex processes can lead to low satisfaction with services.
Improve citizen access to services

Deploy an agent to help constituents find information

Enhance hybrid courtrooms

Update courtroom processes from scheduling to media communications.

Improve communications

Create and execute on communications plans

Maintain budgetsSticking to a budget is critical for government agencies that often have limited financial flexibility.
Enable budget adherence

Track variances and plan updates

Improve procurement cycle time

Use Copilot to streamline procurement from RFPs to contracts

Government roles

Day in the life of an Urban Planner Day in the life of a Tax Collections Agent Day in the life of a Tax Policy Analyst Day in the life of a Customs Agent Day in the life of a Police Officer Day in the life of a Crime Analyst Day in the life of an Investigator Day in the life of a Judge Day in the life of a Prosecutor Day in the life of a Clerk of Courts Day in the life of a Transportation Policy Analyst Day in the life of a Civil Engineer Day in the life of a Social Services Case Manager