Become a Service Adoption Specialist

Validate and grow your skills for delivering business results and employee skills as as Service Adoption Specialist.

Take the course

Validate your skills and expand your career

Driving effective change is an essential skill and embraces people with a wide variety of professional backgrounds. At Microsoft we refer to this person as a Service Adoption Specialist. Join over 20,000 others to earn your Microsoft focused certificate today in this exciting career area.

Bringing technical and business acumen together

A Microsoft Service Adoption Specialist brings together six fundamental skill areas to drive adoption, specifically with Microsoft services. It is complimentary to other professional change methodologies like the Prosci model, and more recently the Agile change management approach.

Skill areas required to drive adoption:

Organization development

Business acumen

Technical competence

Marketing and communications

Portfolio management

Leadership capability

Why invest in becoming a change professional?

More than ever business needs technology to be successful. Whether you are enabling remote work, supporting distance learning or engaging with customers, the potential of technology investments cannot be realized without driving behavioral change in people.
Being a Service Adoption Specialist enables you to take your knowledge of Microsoft services and use it to deliver priority business outcomes through your stakeholders, end-users and other Champions. Fundamentally, it is an opportunity to lead change on behalf of others.

Plan your Microsoft Teams adoption while taking our course

Our material is interactive – with videos, case studies, downloads and other content – to create an engaging experience. Whether you have a formal organizational change management background, are an IT professional or are entirely new to this industry this baseline course is appropriate for you.

We use Microsoft Teams as our example service deployment in our course, incorporating best practices we’ve gathered from around the world.

Get Started

Participate in our online course and meet other people who have taken the course in our Microsoft 365 Champion program.