Microsoft Dynamics 365 Adoption

Adapt and innovate with intelligent CRM and ERP business applications.

Customer stories

See how organizations across the globe are leveraging Dynamics 365 to achieve more.

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Explore Copilot in Dynamics 365

See how AI works with Dynamics 365 applications to give every team an edge.

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Stay informed with our latest Dynamics 365 news and product updates.

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Steps on your adoption journey

Get Started

Dynamics 365 is a portfolio of intelligent business applications that deliver superior operational efficiency and breakthrough customer experiences with the world’s first AI Copilot in both CRM and ERP.


Use these resources to help start your roll out across your organization.

Connect to communities

Connect to the Dynamics 365 communities to engage with experts and peers to learn more.


Click each persona to find resources to deploy, use, and scale Dynamics 365 for you, your team, and your organization.

Field Service

Empower frontline teams with generative AI, IoT, and mixed reality.

How AI can give Field Service Technicians a boost

Supply Chain

Learn how your organization can react fast and be more resilient with proactive, AI-powered insights.

Digital supply chain solutionsReduce risk and enhance collaboration with AIFuture of ERP: Empowering businesses and people with AI-guided productivity


Build financial and operational agility using AI and automation.

Finance and business operationsFinance automation: optimize resources and add value (webinar)

Customize Dynamics 365

A strength of Dynamics 365 is that it can be tailored to meet the needs of your business. Microsoft’s Power Platform is a collection of tools to help you customize Dynamics 365, automate processes, analyze data, and more!

Power Platform overviewPower Platform technical documentationPower Platform adoption resourcesLearning paths - CustomizersCustomer stories Dynamics 365 and Power AppsCustomer stories Dynamics 365 and Power Automate