Microsoft 365
knowledge management

In addition to Microsoft Copilot, Microsoft 365 has a variety of tools to further your knowledge management strategy – from community-based knowledge with Answers in Viva to structured knowledge repository in SharePoint.

Screenshot of Microsoft Viva Topics

Notice for Microsoft Viva Topics

With the generational shift in AI technology underway, we will be retiring Viva Topics in early 2025 and focusing on building new AI-powered knowledge management experiences in Microsoft Copilot and other parts of Microsoft 365. Read our documentation and FAQs below to learn more about these changes.

Steps on your adoption journey

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Ensuring that relevant knowledge is easily attainable can be incredibly valuable for an organization, as costly time is saved for outcome-focused tasks, rather than struggling to find needed information.

Get to know Copilot

Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work – to turn your words into one of the most powerful productivity tools on the planet.

Get to know Viva

Microsoft Viva is the employee experience platform within Microsoft 365 and Microsoft Teams that brings together communications, knowledge, learning, resources, and insights into the flow of work. Viva supports connection, insight, purpose, and growth, empowering people and teams to be their best.

Get to know SharePoint

Microsoft SharePoint in Microsoft 365 has been designed to make it easier for anyone to create dynamic sites and pages that are mobile ready. SharePoint is designed to be fun, flexible, and faster to help create a modern experience.

Resource library

Knowledge & learning solutions in Microsoft 365 playbook

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Knowledge management solutions whitepaper

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IDC: Intelligent Knowledge Networks: Unleashing Enterprise Knowledge to Thrive in the Digital

Learn about intelligent knowledge networks and how they can help your organization.

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Gartner Content Services Platforms Magic Quadrant Report for 2021

For the fifth year running, Microsoft is recognized as a Leader in the Gartner Content Services Platforms Magic Quadrant Report for 2021.

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Forrester Wave™ for Content Platforms, Q2 2021

Microsoft named a Leader in the 2021 Forrester Wave™ for Content Platforms, Q2 2021.

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Knowledge Sharing in a Changing World

People spend over 300% more time looking for knowledge than they did five years ago. Discover how leaders and information workers view the challenges and opportunities they face as they put knowledge to work.

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New Technology: The Projected Total Economic Impact of Microsoft 365 Knowledge & Content Services

Read Forrester’s report to get a full picture of the potential economic benefits of Microsoft Viva Topics and SharePoint Syntex.

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Microsoft Viva Topics Drives Efficiencies by Connecting Employees to Knowledge and Experts

Learn more about how to measure and deliver economic benefits and download a copy of Forrester’s report on Viva Topics.

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Growing organizational intelligence with knowledge and content in Microsoft 365

Find out more about the broad scope of our knowledge and content services in Microsoft 365.

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Prepare for changes to Viva Topics

Viva Topics is retiring in early 2025. Read our documentation to help prepare for this change.

Learn more