Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Administrative expense ratio
The administrative expense ratio measures the percentage of an organization’s expenses that are being allocated to administrative costs. This helps measure the direct impact of a charity’s program relative to the cost required to run it to help donors identify high-impact charities.
KPI — Administrative expense ratio
The administrative expense ratio measures the percentage of an organization’s expenses that are being allocated to administrative costs. This helps measure the direct impact of a charity’s program relative to the cost required to run it to help donors identify high-impact charities.
How Microsoft Copilot can help improve expense ratios
- Increase grants and donations
- Optimize program performance
- Assist with staff planning
- Improving marketing campaigns
Roles
- Program Manager
Microsoft AI solutions
- Microsoft 365 Copilot
Volunteer retention
Measure the organization’s success with reducing attrition and increasing repeat volunteerism.
KPI — Volunteer retention
Measure the organization’s success with reducing attrition and increasing repeat volunteerism.
How Microsoft Copilot can help increase volunteer retention
- Improve onboarding and development
- Optimize staff planning
Roles
- Volunteer
- Volunteer Coordinator
- Program Manager
Microsoft AI solutions
- Microsoft 365 Copilot
Program impact
Define a program’s theory of change, monitoring and evaluation goals, and deliver impact faster.
KPI — Program impact
Define a program’s theory of change, monitoring and evaluation goals, and deliver impact faster.
How Microsoft Copilot can help improve program impact
- Help with new program launch
- Optimize program performance
Roles
- Volunteer
- Program manager
Microsoft AI solutions
- Microsoft 365 Copilot
Fundraising ROI
Fundraising ROI is the ratio of net funds raised divided by fundraising costs.
KPI — Fundraising ROI
Fundraising ROI is the ratio of net funds raised divided by fundraising costs.
How Microsoft Copilot can help improve fundraising ROI
- Improving grant proposals
- Creating campaigns and communications
- Managing donor lists
Roles
- Grant writer
- Communications director
Microsoft AI solutions
- Microsoft 365 Copilot
Transform Nonprofit processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Deliver impactful programs | Launching new programs and managing existing program performance requires complex coordination. | Improve program efficiency Reduce the effort to launch programs |
| Engage supporters and funders | Competition for limited funding requires market analysis and creation of great content. | Simplify the tasks associated with fundraising. Get creative to raise more money Use Copilot to engage with donors Simplify the tasks associated with raising money |
| Operational efficiency | Lack of efficient planning and maintenance can cause larger issues such as financial impact. | Speed onboarding and knowledge sharing Improve recruitment, training, and staffing |
