Skype for Business to
Microsoft Teams Upgrade

Whether you’re just getting started with Microsoft Teams, already using Teams alongside Skype for Business, or ready to upgrade, we want to ensure you have everything you need to navigate a successful journey to Teams. Plan both technical and organizational readiness and download customizable assets such as a sample project plan, user communications, feedback surveys, and more.

Learn more Read the latest upgrade news

Why upgrade to Microsoft Teams?

Microsoft Teams extends the capabilities of Skype for Business, bringing together chat, meetings, calling, collaboration, app integration, and file storage into a single interface. This new central hub for teamwork can help streamline the way users get things done, improving user satisfaction and
accelerating business outcomes.

Teams upgrade planning workshops

Join us for a series of live, interactive upgrade planning workshops, where we’ll share guidance, best practices and resources designed to help you plan and implement your upgrade to Teams. For an optimal experience, start with the Plan your upgrade session below. Click any workshop below to register for live sessions or access on demand.

Start here

Plan your upgrade

Discover everything you need to facilitate a successful upgrade to Teams. Audience - All (Business sponsors, IT admins, user readiness/change manager, project lead)

Get started

Ready your end users

Design a user readiness strategy to help your users love and adopt Teams. Audience - User readiness/change manager

Start designing

Identify your upgrade approach

Determine the most suitable approach based on your current Skype for Business implementation and upgrade goals. Audience - IT admins

Identify now

Implement your upgrade approach

Execute your defined upgrade approach as part of your formal upgrade plan. Audience - IT admins

Start implementing


Yes. Skype for Business Online will be retired on July 31, 2021, at which point it will no longer be accessible or supported. We encourage Skype for Business Online customers to start using Teams and begin planning their upgrades now to allow ample time to complete upgrade prior to the retirement date.

Your organization’s journey from Skype for Business to Teams can be defined by you. To assist in your planning and execution, we’ve developed comprehensive upgrade guidance based upon a proven framework designed to help you navigate the technical and organizational elements of change. Start your journey by familiarizing yourself with our upgrade success framework and associated resources that serve as the cornerstone for navigating your journey from Skype for Business to Teams.

We encourage you to plan the journey from Skype for Business to Teams leveraging the guidance and resources at and attend a free upgrade planning workshop to identify and implement the upgrade path that best meets the needs of your organization.

Within the Microsoft Teams admin center, you’ll notice options for coexistence modes, enabling your organization to manage the Skype for Business to Teams journey that’s right for your organization. Learn more about coexistence and upgrade modes.

A successful upgrade will include validating technical readiness in addition to user acceptance readiness. Even if you determine your organization isn’t quite ready to upgrade to Teams, you can begin the planning process today. Further, you can start realizing the value of Teams by enabling Teams alongside Skype for Business. Get started on your [Skype to Teams journey[( today.

Microsoft also offers live, interactive workshops in which we’ll share guidance, best practices, and resources designed to kick start upgrade planning and implementation. Learn about upgrade planning workshops.

No, you’ll want to switch users to Teams Only mode to complete the upgrade to Teams. If your organization is ready to upgrade to Teams, take time to communicate to users to let them know what’s happening and allow them to acclimate to Teams. This will help ensure they have a positive upgrade experience and help alleviate calls to your helpdesk. For sample communication templates, download our Upgrade Success Kit.

For questions related to your upgrade, reach out to your current points of contact, which might include your assigned Microsoft account team, partner, or FastTrack. Alternatively, you can open a help ticket from within your Microsoft Teams admin center by clicking the Need help button.