Use cases

Transform Government use cases

AI is transforming crucial tasks in the Government such as budgeting, forecasting, communications, and cross-departmental collaboration. 

Automate governance and data compliance

To automate the creation, review, and tracking of compliance documentation, generative AI is uniquely positioned to help agencies stay current with evolving regulations. Copilot assists in drafting guidance, summarizing regulatory changes, and assigning follow-up actions, reducing manual workload and audit risk. Built-in security and responsible AI principles ensure data governance is maintained at every step.

Accelerate agency decisions with unified data

Leveraging generative AI helps agencies to unify data from emails, documents, and internal systems to generate actionable insights and summaries in seconds. Leaders can make faster, evidence-based decisions by leveraging AI’s ability to synthesize complex information across departments. Microsoft 365 Copilot supports government agency efforts to streamline collaboration and enhance transparency for critical initiatives.

AI-powered real-time citizen services

With generative AI, government agencies are empowered to deliver instant, accurate responses to citizen inquiries through secure, conversational interfaces in familiar apps. Residents can access services, information, and support in real time, improving satisfaction and reducing call volumes. Microsoft 365 Copilot’s integration with agency data ensures answers are authoritative and compliant.

Automate administrative tasks

Government agencies can use Microsoft 365 Copilot to rapidly draft job descriptions, automate routine communications, and streamline document creation—reducing manual effort and ensuring consistency across roles. By leveraging generative AI, agencies accelerate hiring, improve compliance, and free staff to focus on higher-value work. Copilot integrates seamlessly with familiar Microsoft 365 apps, enabling secure collaboration and productivity without disrupting existing workflows. With built-in data protection and responsible AI principles, agencies can confidently modernize operations while maintaining regulatory standards.

Deliver citizen services

Lack of communication and complex processes can lead to low satisfaction with services.

Day in the life

See how people can use Copilot to perform common tasks throughout their day to save time, generate value, and improve their wellbeing.

Maintain budgets

Sticking to a budget is critical for government agencies that often have limited financial flexibility.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help maintain budgets

Copilot can be extended into financial systems and other processes to bring data together and speed decision-making based on targets and trends.

How Microsoft Copilot can help improve courtroom efficiency

Automate the tracking of Judicial utilization to uncover data insights and increase courtroom efficiency and transparency.

How Microsoft Copilot can help improve communications

Copilot streamlines employee creativity and collaboration, reducing the time and effort needed to meet communication demands and bolstering public trust.

How Microsoft Copilot can help reduce procurement cycle time

Enable faster delivery timelines and contract compliance percentage rates to ensure contract terms and are met.