Using Copilot in Information Technology
An IT professional’s goals include accelerating digital transformation, securing the enterprise, optimizing collaboration, and driving adoption of emerging technologies like generative AI.
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Transform Information Technology processes
KPIs
Opportunity to impact key functional area KPIs
- IT budget variance
- Usage rate
- Product adoption rate
- Customer satisfaction score (NPS)
- IT outsourcing costs
- Service outage response
- Average support ticket resolution time
How Microsoft Copilot can help improve budget variance
Keep your budgets on track by improving employee and process efficiency.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help improve app usage rates
Create great onboarding experiences and collect and analyze feedback to improve user experiencesIncrease support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help improve the product adoption rate
Create great onboarding experiences and collect and analyze feedback to improve user experiences.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help improve NPS
Real-time AI assistance for faster issue resolution allows agents to focus on delivering high-quality service.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help reduce costs
Use the time savings gained from Copilot to bring activities in-house and reduce reliance on external resources.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help optimize service outage response
Copilot helps you work to get your services back up and running and maximize user satisfaction.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
How Microsoft Copilot can help reduce average support ticket resolution time
Microsoft Copilot enhances customer support by integrating AI assistance into self-service and service desk workflows.Increase support communications and follow up efficiency:
- Have Copilot assist with emails inbound and outbound emails
- Draft email comms and announcements with Copilot
- Generate meeting notes and follow up items
Improve quality of support materials:
- Improve awareness and educational materials
- Improve quality of emails and chats
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
- Gets answer fast by searching internal sites and documents
