Clobba
Business need or problem
Users of Teams require visibility of usage to ensure thebusiness benefits of Teams are being realized. Whether the workforce is officebased or remote-working, and even when using Teams to collaborate, there can bechallenges around business continuity, employee productivity, customer servicelevels, user adoption, call quality and SIP trunk capacity.
Business solution
Simple to use, Clobba delivers valuable insights into Teamsperformance and productivity. It drives user adoptionand helps to improve the user experience whilst reducing costs and improvingefficiencies. The emphasis is on quick and easy access to relevantinformation and the automation of reporting tasks. We understand that the ITManager is going to have very different requirements from other heads ofbusiness and a ‘one-size-fits-all’ reporting solution is justnot suitable for the modern workplace.
Business value
Clobba delivers key information on Teams usageallowing for informed decision making. The information is used to addresspossible challenges that can be associated with Teams. The insights presentedby Clobba are used to reduce call handling times through correct employeeresource allocation and configuration of call queues and auto attendants. Teamsuser adoption is improved through highlighting OUs where adoption is low,highlighting a need for further education and training. Clobba also deliverswhen analyzing the root cause of call quality issues, ensuring capacity of SIPtrunks is sufficient and efficient, highlighting high call costs, managing roomusage and ensuring workers are using the correct, certified Teams-certifieddevices for their Teams calls, meetings and conferences.
Success factors
Our customers have cited an increase inproductivity with the performance metrics produced by Clobba. Troubleshootingcall quality issues results in an increase in service delivery levels. Callcosts can be managed and reduced through internal billing processes and adoptionof Teams and certified devices ensures a successful return on investment.
