Microsoft Scenario Library Education Campus support assistant agent

Available with: Microsoft Copilot Studio

Education scenario: Campus support assistant agent

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Scenario

Use Copilot Studio to create a campus support assistant agent

Enable students to get campus answers and book appointments anytime through an automated support system.

1. Ingest university knowledge base, policy docs, event calendars

Gathers FAQs, student handbooks, policy documents, and event schedules into a unified knowledge base.

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AI Agent

Benefit: Ingests FAQs, student handbooks, policy documents, and event schedules to ensure accurate, up-to-date campus information.

Indexes and fetches the best-matching article or policy to answer each student query.

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AI Agent

Benefit: Provides instantaneous and precise answers from relevant articles or policy to improve student satisfaction and reduce wait times.

Connects directly with university calendar systems to allow students to view availability and book appointments instantly.

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AI Agent

Benefit: Provides convenient self-service booking by connecting to university calendar for real time scheduling.

Tracks usage, urgency, sentiment, and unresolved queries to continuously refine the knowledge base or route to human advisors.

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AI Agent

Benefit: Routes Identifies content gaps and improvement areas to refine the knowledge base, which evolves with student needs.

Flags emotionally sensitive or high-risk queries for routing with case summaries to human advisors - student support staff.

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AI Agent

Benefit: Provides with an option to address emotionally sensitive or high-risk queries via Teams and emails.

KPIs

Opportunity to impact key functional area KPIs

Copilot can empower everyone to free up their time and energy to focus on what matters most. Easily adjust, summarize, and create new content using natural language.
Speed up internal communications
  • Have Copilot assist with emails
  • Draft email comms and announcements with Copilot

Copilot provides an opportunity to identify areas for improvement and makes the most of your data. Discover and dig into new insights such as budget management, enrollment trends, survey data interpretation, and more.
Process optimization
  • Copilot assists with drafting mails
  • Analyze data and create actionable insights
  • Collaborate with Teams and rapidly create proposals

Copilot can help personalize learning by easily adapting content, simplifying complex topics, and helping students fully participate. Students can benefit from personalized 24/7 support, initial feedback on their work, and assistance getting started.
Improve quality of learning content
  • Improve learning content
  • Improve quality of emails and chats

Amplify your creativity by bringing your ideas to life with custom-generated images, presentations, and an agent for productivity. Copilot also takes collaboration to the next level to help you stay connected and able to achieve more together.
Improve quality of learning content
  • Improve learning content
  • Improve quality of emails and chats

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.