Manufacturing scenario: Recall management
Download scenario guideAvailable with: Microsoft 365 Copilot Scenario level:
KPIs impacted
Production downtime
Customer satisfaction
Value benefit
Cost savings
Using Copilot for recall management
1. Early detection and initiation
A chemical plant’s quality engineer identifies elevated levels of benzene, a known carcinogen, within a specific batch of products – used as industrial solvents and has been shipped to customers.
Business Chat1
Benefit: Support efficient review and understanding of regulatory documents, guidelines on Permissible Exposure Limits (PELs) etc., and the next best actions for recall management
2. Streamlined outreach
Assess and identify the risk category levels, safety threshold deviations, and assemble the recall committee to warrant the outreach.
Copilot in Excel
Benefit: Extrapolate the risk category and degree of impact by accessing customer purchase data and distribution records to identify companies and industries that received the contaminated products
3. Implement recall strategy
Notify relevant authorities / stakeholders (e.g., distributors, downstream manufacturers) across channels with clear instructions on product handling and secure return procedures.
Copilot in Outlook
Benefit: Automate distribution lists, draft customized notifications and ensure timely updates in communication portals for real-time updates, safety information, and contact information for inquiries
4. Optimized recall execution
Analyze transportation networks, regulatory requirements, and available resources to suggest the safest and most efficient routes for product recovery.
Business Chat1
Benefit: Collaborate effectively across teams (e.g., legal, transportation) in a secured manner and generate progress reports to plan product recovery execution
5. Identify production issues
Examine the specific factor(s) that caused the contamination – such as equipment malfunction, inadequate purification steps, or human error to facilitate quicker resolution.
Copilot in Excel
Benefit: Analyze production data, quality control records, and sensor readings from the affected batch, focusing on potential contamination points
6. Verify recall effectiveness
Evaluate the overall recall management’s success and update procedures to prevent similar future batch issues.
Copilot in Word
Benefit: Document and socialize the recall issue with the latest corrective actions, root cause(s), and improved processes, quality controls, safety measures, and best practices
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
