IT scenario: Manage application installations
Available with: Microsoft 365 Copilot and Copilot for Security Scenario level:
KPIs impacted
NSAT
Adoption
IT management costs
Value benefit
Cost savings
Employee experience
Using Copilot to manage application installations
1. Summarize escalation emails
You receive a string of messages that an application is failing to install on a device with a particular error code, but the user mentions that other colleagues can run the application with no issue.
Copilot in Outlook
Action: Summarize this email thread.
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2. Analyze device information
Launch the “Explore with Copilot” and then launch “Summarize this device” to analyze hardware details, core apps, and group membership information for the device.
Copilot in Intune
Sample Prompt: Launch “Explore with Copilot” in Intune. Summarize this device <Device Name>
3. Analyze Applications
Confirm the installation status of applications on this device.
Copilot in Intune
Sample Prompt: Show apps on this device
4. Analyze Error Code
Get a summary of what the Error Code means in this instance.
Copilot in Intune
Sample Prompt: Analyze Error Code <Error Code>.
5. Compare device
Use the compare feature to quickly understand the difference between this device and a healthy device. Copilot finds that there is one less policy targeted towards the healthy device which is linked to the App. The IT Admin targets the policy to the unhealthy device to remediate.
Copilot in Intune
Sample Prompt: Compare this device with another healthy device <Device Name>.
6. Follow Up
Follow up with the Helpdesk team to share the remediation plan and confirm the issue has been fixed.
Copilot in Intune
Sample Prompt: Summarize steps taking for remediation in an email back to the Helpdesk team, confirming that the issue is now fixed.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
