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Agent transformation stories

Microsoft 365 Copilot, Microsoft Copilot Studio,
Dynamics 365, Power Platform, and Agent 365.

Real customer stories. Real agent impact. Discover how organizations across industries are transforming their business with agents and find inspiration for your own AI journey.

Spotlight stories

Discover our featured transformation stories showcasing innovation and success

Microsoft Copilot StudioHealthcare

Cancer Council NSW gives staff trusted policy answers in seconds with Copilot Studio
Microsoft 365 CopilotMicrosoft Copilot StudioRetail & Consumer Goods

Grupo Bimbo cuts audit times by 20% with agents built in Microsoft Copilot Studio, deployed through Microsoft 365 Copilot
Copilot StudioProfessional Services

Graebel uses governed automation to modernize global relocation service orders with Microsoft Copilot Studio
Copilot StudioDynamics 365Microsoft 365 CopilotMicrosoft TeamsIT Services

Atea builds an enterprise AI agent ecosystem with Microsoft Copilot Studio
Microsoft Copilot StudioFinancial Services

How Commonwealth Bank and Microsoft are reimagining the future of customer service
Microsoft Copilot StudioAgricultureManufacturing

AGCO scales employee-built AI agents with Microsoft Copilot Studio
Copilot StudioPower PlatformAutomotive

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey
Copilot StudioRetail & Consumer Goods

Coca-Cola Andina modernizes HR operations with AI-powered agent on Microsoft Copilot Studio
Microsoft 365 CopilotProfessional Services

LTM transforms HR and Sales Organization with AI-Powered Copilot Agents
Microsoft Dynamics 365AgricultureRetail & Consumer Goods

Farmlands Cooperative: Sowing the seeds of innovation with autonomous agents in Dynamics 365

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Cancer Council NSW gives staff trusted policy answers in seconds with Copilot Studio

Grupo Bimbo cuts audit times by 20% with agents built in Microsoft Copilot Studio, deployed through Microsoft 365 Copilot

Graebel uses governed automation to modernize global relocation service orders with Microsoft Copilot Studio

Atea builds an enterprise AI agent ecosystem with Microsoft Copilot Studio

NFP Scales Risk Management with AI

State Farm Accelerates Translation with AI

Wipro increases the impact of rewards and recognition platform with Microsoft 365 Copilot

Sirva unifies global mobility operations on a single intelligent platform with Dynamics 365 Contact Center and Copilot Studio

Accelerating work across the UK with Copilot agents

Rox Extends Collaboration with Microsoft with Launch of Revenue Agents for Microsoft 365 Copilot; Support for Microsoft NLWeb

DENSO Koki Department Utilizes Dynamics 365 to Realize AI-Driven Manufacturing with a Vision Ten Years Ahead.

Mercedes‑Benz Tech Innovation GmbH’s Agent Journey

KPN amplifies marketing and sales productivity with Microsoft 365 Copilot for Sales

Virgin Money modernises banking with Microsoft Copilot Studio

T-Mobile drives more effective customer conversations with Microsoft Power Apps and Copilot Studio

With Copilot agents, Pets at Home unleashes an AI revolution

Lumen’s strategic leap: How Copilot is redefining productivity and employee engagement

ABN AMRO Bank migrates to Microsoft Copilot Studio

The Estée Lauder Companies and Microsoft Copilot Studio transform intelligence

Kantar reimagines data prep, puts Copilot Studio agents to work readying data for AI

Dunaway automation and productivity with Microsoft Power Platform and Copilot Studio

EY transforms its global finance operations with innovative apps and AI-driven agents using Power Platform

Dow reimagines productivity and supply chain efficiency with Microsoft 365 Copilot

Amgen builds agent in 6 weeks with Copilot Studio to help accelerate R&D | Microsoft Customer Stories

From Microsoft 365 Copilot to Copilot Studio: TotalEnergies at the forefront of AI transformation

Reimagining work, rebuilding value: KPMG leads the AI era with Microsoft-powered agents

La Trobe University’s AI-first vision

From manual to automated: Grupo Bimbo embraces Microsoft Power Platform

Holland America Line sees signs of more informed purchasing with Copilot Studio agent

Dow is targeting millions in cost savings with Microsoft 365 Copilot and agents

Eneco moves to Microsoft Copilot Studio to better support over 1.5 million customers

T-Mobile empowers customer service representatives using Power Apps and Copilot Studio

Rabobank embraces conversational banking with Copilot Studio

La Trobe University supercharges academic productivity with AI and Copilot Studio

Holland America Line transforms customer experience with Copilot Studio

Children International uses Copilot to bring a more human touch to combating childhood poverty worldwide

The City of Montréal enhances citizen engagement with Copilot Studio

City of Montréal supports citizens with a virtual agent built using Microsoft Copilot Studio

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

CSX boosts supply chain agility using Microsoft Copilot Studio and Azure AI Foundry

HEINEKEN uses Power Platform to streamline operations and harness the potential of AI

HYPE Revolutionizing Customer Service with Microsoft Copilot Studio

Coca‑Cola Beverages Africa Automates with AI Agents

Signetic transforms healthcare operations with intelligent apps and agents

KONE elevates its automation and AI strategies with Microsoft Power Platform

SIAG transforms public services and enhances support for citizens with Microsoft Dynamics 365, Power Platform, and AI agents

Bosch Improves Employee Experience with AI Agents

Appreciating innovation: Eide Bailly optimizes customer experience with Dynamics 365

Unifi manages contracts more efficiently with AI using Power Platform and Copilot Studio

Coca-Cola Andina modernizes HR operations with AI-powered agent on Microsoft Copilot Studio

Singapore Civil Defence Force implements digital solutions using Power Platform and Copilot Studio

Pioneering the Future of Home Transformation Through AI Excellence

LTM transforms HR and Sales Organization with AI-Powered Copilot Agents

Farmlands Cooperative: Sowing the seeds of innovation with autonomous agents in Dynamics 365

Tiendas CUADRA delivers always-on customer service and product discovery with Copilot Studio

Tiendas Cuadra reinvents customer service with a virtual assistant built on Microsoft Copilot Studio

Visa builds autonomous AI agents for employee workflows | Who’s Using Copilot Studio?

Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues, transforming employee experience

Telecom provider mobilezone modernizes service delivery using Microsoft Copilot Studio

mobilezone switches on an agentic transformation with Microsoft Copilot Studio

Network Rail empowers over 2,500 makers to build innovative business solutions with Power Platform and Copilot Studio

ABN AMRO Bank enhances AI capabilities with Copilot Studio and Azure services

SIAG transforms public services and enhances support for citizens with Microsoft Dynamics 365, Power Platform, and AI agents

How systems integrators are scaling innovation with Microsoft 365 Copilot and agents

Beyond the hype: turning Microsoft 365 Copilot and agents into real business outcomes | Microsoft Community Hub

How to scale AI: A look inside EY’s journey with Microsoft 365 Copilot and agents | Microsoft Community Hub

Empower your workforce with agents in Microsoft 365 Copilot | The Microsoft Cloud Blog

UNSW use Microsoft Copilot Studio to transform the student experience

EY harnesses agentic AI via Copilot to empower employees, elevate client success

Microsoft Build 2025: How to create a “frontier” workplace powered by agents | Microsoft Community Hub

Inside Microsoft: Reimagining HR and IT with Microsoft’s Employee Self-Service Agent | Microsoft Community Hub

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Agent transformation stories