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Goals and challenges
Modern operations teams grapple with rising talent costs, supply chain issues, and the imperative of digital transformation. To thrive, operational leaders must explore ways to streamline or automate internal processes and enhance efficiency.
Transform Operations processes
Business reviews
Planning
Reporting
Scheduling
Scenarios Copilot can assist with
Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Employee satisfaction
Leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.
KPI — Employee satisfaction
Leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.
How Copilot can employee satisfaction
Efficient ticket resolution
- Quickly identify urgent issues
- Organize information from past interactions
Personalized communications
- Generate personalized responses based
on history - Rapidly prepare for the meeting
Process optimization
- Copilot assists with drafting mails
- Analyze data and create actionable insights
Collaborate with Teams and rapidly create proposals
Roles
- Service managers
- Change management
- Operations managers
- Product designer
Microsoft AI solutions
- Copilot for Microsoft 365
- Copilot for Service
Manage risk
Microsoft Copilot enhances operational risk management by providing real-time insights into safety, compliance, and anti-corruption measures.
KPI — Manage risk
Microsoft Copilot enhances operational risk management by providing real-time insights into safety, compliance, and anti-corruption measures.
How Copilot can manage risk
Identify risks
- Continuously monitor regulations
- Enable timely detection and proactive risk management
Utilize predictive analytics
- Analyze historical data and identify deviations
- Identify supplier performance issues
Enable change management
- Simplify creation of a change plan
- Quickly create targeted communications for enablement
- Monitor adoption
Roles
- Risk manager
- Compliance analyst
- Procurement manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Copilot Studio
Operational efficiency
Operations teams gains an intelligent assistant that optimizes workflows, automates repetitive tasks, and maintains the highest standards of process excellence.
KPI — Operational efficiency
Operations teams gains an intelligent assistant that optimizes workflows, automates repetitive tasks, and maintains the highest standards of process excellence.
How Copilot can operational efficiency
Save time
- Generate meeting notes and follow up items
- Improve email and chart quality
Foster a productive culture
- Create feedback loops
- Action feedback loops
- Quickly create and share best practices
Speed analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Operations manager
- Supply chain analyst
- Quality assurance
- Frontline worker
- Supervisor
- Program manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Copilot Studio
Operations roles
Business Manager
Customer Service Agent
Operations Manager
Program Manager
