Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Operational efficiency
By streamlining processes, optimizing resources, or identifying bottlenecks, Copilot can help inform decision making and drive productivity.
KPI — Operational efficiency
By streamlining processes, optimizing resources, or identifying bottlenecks, Copilot can help inform decision making and drive productivity.
How Microsoft Copilot can help improve operational efficiency
Save time
- Generate meeting notes and follow up items
- Improve email and chart quality
Foster a productive culture
- Create feedback loops
- Action feedback loops
- Quickly create and share best practices
Speed analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Operations Manager
- Supply Chain Analyst
- Quality Assurance
- Frontline Worker
- Supervisor
- Program Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Manage risk
By identifying anomalies, suggesting preventive measures, and streamlining processes, Copilot enhances operational reliability and minimizes risks.
KPI — Manage risk
By identifying anomalies, suggesting preventive measures, and streamlining processes, Copilot enhances operational reliability and minimizes risks.
How Microsoft Copilot can help manage operational risks
Identify risks
- Continuously monitor regulations
- Enable timely detection and proactive risk management
Utilize predictive analytics
- Analyze historical data and identify deviations
- Identify supplier performance issues
Enable change management
- Simplify creation of a change plan
- Quickly create targeted communications for enablement
- Monitor adoption
Roles
- Risk Manager
- Compliance Analyst
- Procurement Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Employee satisfaction
Leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.
KPI — Employee satisfaction
Leverage Microsoft’s Copilot to streamline operations, enhance efficiency, and deliver exceptional service, ensuring employee satisfaction.
How Microsoft Copilot can help increase employee satisfaction
Efficient ticket resolution
- Quickly identify urgent issues
- Organize information from past interactions
Personalized communications
- Generate personalized responses based
on history - Rapidly prepare for the meeting
Process optimization
- Copilot assists with drafting mails
- Analyze data and create actionable insights
- Collaborate with Teams and rapidly create proposals
Roles
- Service Manager
- Change Management
- Operations Manager
- Product Designer
Microsoft AI solutions
- Microsoft 365 Copilot
- Microsoft 365 Copilot for Service
Transform Operations processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Planning | Demand forecasting and supply chain management require extensive analysis and collaboration. | Create a supplier RFPCreate a change management plan Speed the process and accuracy of creating an RFP. |
| Reporting | Ensuring data quality and timeliness of reporting requires a lot of resources. | Conduct a business reviewSimplify tasks for operations employees (Microsoft Copilot only) Plan and execute a business review meeting. |
| Scheduling | Resource allocation requires collaboration and communication among many teams. | Execute a project review Collect and report on project information. |
