IT scenario: Tech engagement health
Available with: Microsoft 365 Copilot Scenario level:
KPIs impacted
Adoption
NSAT
IT management costs
Value benefit
Cost savings
Employee experience
Using Copilot to improve tech engagement
1. Find upcoming features
Use Copilot to quickly find out the upcoming features for Microsoft 365.
Business Chat1
Sample Prompt: Pull a list of Microsoft 365 features coming in the next 90 days.
2. Draft a post
Create an awareness communication post for end users on a new feature.
Copilot in Viva Engage
Sample Prompt: Draft a post about the upcoming feature [whiteboard customizable templates].
3. Share news
Update users on service heath issues or new features with SharePoint News.
Copilot in SharePoint
Sample Prompt: Format this text for a SharePoint news post.
4. Tips and Tricks
Use Copilot to brainstorm tips and tricks to share weekly updates with the organization to drive engaged users.
Business Chat1
Sample Prompt: Create “10” best practice tips for end users of Microsoft 365 products.
5. Feedback
Capture user feedback to understand their journey and satisfaction with Microsoft 365.
Copilot in Whiteboard
Sample Prompt: Create a survey to capture feedback from users in my organization on Microsoft 365 products.
6. Themes
Review user feedback for themes when opening the forms results in Excel.
Copilot in Excel
Sample Prompt: Show insights about the data.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
