Healthcare scenario: Curate member education materials
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Readmission rate
Value benefit
Cost savings
Using Copilot to curate member education materials
1. Analyze member information
Have a Copilot agent to gather and analyze member’s health record, demographic information, coverage policies, and associated guidelines to understand member preferences and needs.
Copilot Studio Agent
Benefit: Provides a comprehensive analysis of member data to understand the pain-points, thus empowering care mangers by providing relevant member insights.
2. Generate engagement questions
Use Copilot Business Chat to generate questions that an outreach coordinator can use to engage with targeted member groups.
Business Chat2
Benefit: Facilitates meaningful interactions by providing tailored questions that incentivize member engagement.
3. Share personalized preventive care reminders
Use a Copilot agent to generate and share personalized reminders for preventive care visits, screenings, vaccinations, medication refills, and adherence.
Copilot Studio Agent
Benefit: Ensures members receive timely and personalized reminders, improving adherence to preventive care schedules and therapies.
4. Analyze SDOH information
Use a Copilot agent to analyze information from Medicare, Medicaid, or commercial policy coverage and other member-provided information to identify social determinants of health (SDOH) recommendations for members.
Copilot Studio Agent
Benefit: Reduces burden on care manager by providing detailed insights derived through a comprehensive analysis on SDOH.
5. Create member education content
Use a Copilot agent to assist managers in generating personalized educational content for members based on analyzed data.
Copilot Studio Agent
Benefit: Assist care managers in generating personalized educational content.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
