Energy and Resources scenario: Resolve equipment issues faster
Available with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Operational efficiency
Employee satisfaction
Value benefit
Cost savings
Employee experience
Using Copilot to resolve equipment issues faster
1. Summarize work schedule
At beginning of the day, the field worker asks Copilot to summarize all tasks. Copilot retrieves data from service platform and summarizes all work orders and tasks for the day ahead.
Copilot Studio Agent
Benefit: Get organized and save time asking Copilot a summary of daily priorities.
2. Work order key points
The first task is a maintenance on some electrical equipment in a substation. The field worker asks Copilot to summarize key points of the work order.
Copilot Studio Agent
Benefit: Ensure a clear understanding of the work to be done with a focus on high-value points.
3. Understand O&M manual
The field worker does not have experience on that specific model of equipment and the O&M Maintenance manual from the manufacturer is not clear. The field worker asks Copilot to find a specific procedure within the manual and summarize the procedure with simpler wording.
Business Chat1
Benefit: Ask Copilot to find the required maintenance procedure and summarize the procedure with simpler wording.
4. Ask information on Error Code
During the maintenance activity, the field worker finds that the electrical equipment has a persistent error code. The field worker is unsure exactly what the error code refers to. Ask copilot more information about that error code. Copilot helps identify the potential cause of that error code.
Business Chat1
Benefit: Ask Copilot to retrieve a detailed description of the specific error code, including a table with potential causes.
5. Find remediation
The field worker asks Copilot to find a remediation. Copilot retrieves maintenance knowledge base and service history and suggest a step-by-step procedure for fixing the problem.
Copilot Studio Agent
Benefit: Ask Copilot to generate step-by-step instructions for fixing the problem using the equipment maintenance manual and service history records.
6. Close work order
The field worker fixes the problem, get the electrical equipment back to operative status and asks copilot to summarize the solution to quickly fill in the notes of the work order.
Copilot Studio Agent
Benefit: Create a summary report highlighting the operational status of the equipment and activities executed to fix the problem.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
