Microsoft 365 Copilot for Service

Copilot for Service extends Microsoft 365 Copilot with a role-based agent that enhances service experiences. Seamlessly connect to existing contact center and CRM solutions, and access the Copilot service agent in Microsoft 365 apps—like Outlook and Teams—or embed in desktops for customer service reps.​

Take a guided tour

See how Copilot for Service can modernize your contact center.

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Get started

Read our technical overview and get ready for deployment.

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Learn about our new features

Check out our blog to stay up to date on the latest capabilities.

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Copilot
Success Kit

Use our Copilot Success Kit to help drive user enablement and technical readiness in your organization. In addition, we have curated a selection of additional resources to assist in discovering and implementing these game changing advancements in technology.

Download the kit

New AI Playbook
for Service

Discover how AI can help you transform your customer service organization with the Get Started with AI Playbook. You’ll learn how Copilot for Service can streamline workflows, drive the productivity of service representatives, and improve service metrics.

Download the eBook

Copilot for Service
Scenario Library

Get the most from Microsoft 365 Copilot and Copilot for Service by using our interactive Scenario Library. View example outcomes and success measures by department and download Day in the Life content to continue your user enablement journey.

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Understand the value of
Copilot for Service

Check out resources to discover how Copilot for Service is revolutionizing customer service.

RSM enhances customer service (video)Explore a day in the life of a service representativeLearn more about generative AI in the contact center (infographic)Download the customer service scenarios kit

Technical readiness

Access these essential resources to support the deployment and integration of Copilot for Service.

Architecture overviewReview deployment guidance for Teams and OutlookReview deployment guidance for CRMsTechnical documentation

Copilot resources

Learn more about our commitment to ethical principles, explore how generative AI is transforming the workplace, and find other helpful resources.

Principles of responsible AI

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Productivity gains for Copilot users

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Watch Coffee in the Cloud

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Other Copilot experiences

Microsoft Copilot

Gain the advantage of being able to answer questions based on today’s information.

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Microsoft 365 Copilot

Enable users to enhance their creativity, productivity, and skills using your organization's data.

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Copilot Studio

Customize Microsoft Microsoft 365 Copilot or build your own copilot experiences.

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Copilot for Sales

Bring data and insights in the flow of work to help save time and close more deals.

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Microsoft 365 Copilot for Small and Medium Business

Microsoft 365 Copilot has now expanded availability for small and medium business (SMB) customers.

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Copilot resources for education

Protected AI-powered chat for higher education.

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Copilot in Dynamics 365 Customer Service

Utilize real-time AI assistance that helps service reps automate time-consuming tasks.


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GitHub Copilot

Bring AI coding assistance into every step of the developer workflow.

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Join the community

The Copilot for Service community is your hub for the latest news and discussions.

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