Learn365

Learn365 is a multilingual virtual assistant 100% integrated with Microsoft Teams. It supports employees to improve their Office 365 skills by answering all their questions 24/7.

Upon installing Learn365 in your Microsoft Teams, employees will:

  • Discover Office 365 tools: OneDrive, OneNote, Yammer, Teams, and Outlook.
  • Understand which tools to use and how to use them.It contains four learning paths and up to 60 HD videos.
  • Find best practices, tips, and tricks based on their roles.

Learn can answer questions in four languages: English, French, Spanish and Italian. It has an extensive library of HD videos and other content to help you make the most of Office 365.

Learn more about Learn365
  • Business needs/problem

    Learning new working tools can be challenging for everybody both for the team who deployed them and the employees who use them.

    To-do’s, deadlines, and responsibilities clutter our working hours, leaving almost no time for extras. Let alone having to figure out how the new tool works.

    When deploying Office 365 and Microsoft Teams, it’s crucial to support employees. The proper support will help them become self-sufficient users and increase Office 365 adoption while relieving the IT Helpdesk workload.

    The incorrect or inexistent support can bring negative and long-lasting repercussions such as:
    • Limited ROI, preventing the organization from achieving the targeted return on the investment for Office 365.
    • An overloaded Helpdesk IT Team.A high number of tickets from employees needing assistance with basic operations.
    • Unhappy workforce.Frustrated employees with low confidence in their skills and who look down on the tools the company provides.
    An Office 365 Virtual assistant like Learn365 can be an ideal solution to support Office 365 deployment.
  • Business solution

    Learn365 is a multilingual chatbot 100% integrated with Microsoft Teams. It supports employees to improve their Office 365 skills by answering all their questions 24/7.

    Upon installing Learn365 in your Microsoft Teams, employees will:
    • Discover Office 365 tools:OneDrive, OneNote, Yammer, Teams, and Outlook.
    • Understand which tools to use and how to use them.It contains four learning paths and HD videos.
    • Find best practices, tips, and tricks based on their roles.
    Learn can answer questions in four languages: English, French, Spanish and Italian.When possible, it will show the HQ video related to the question to help visualize the solution.

    When the chatbot doesn't have the correct answer, it will escalate it to human support.Every question escalated is an opportunity to improve Learn365 knowledge base and capabilities.

    Moreover, Learn365 can send push notifications to users making its adoption easier.Receiving notifications guarantees that employees remember the chatbot is always ready to help.

    Learn365 is a suitable application for any employee, regardless of their experience level.
  • Business value

    Learn365 is an affordable and ready-to-use virtual assistant. These are some of the benefits our customers have achieved thanks to Learn365:

    1. Increase adoption of Office 365 tools thanks to interactive content.
    2. + 25% of independent users on recurring questions related to Office 365.
    3. Up to -30% tickets to support on Office 365 requests.
    4. Identification of user knowledge gaps based on tools.
    There are three versions of Learn365: Standard, Premium, and Enterprise, contact us to find the best version for your needs.
  • Success factors

    How to make the most of Learn365? Three simple actions can increase the success of Learn in your organization:

    1. Install and pin Learn365 in all employees’ Microsoft Teams menu.
    2. Use push communication to attract employees’ attention.Trigger a push message when the user opens Microsoft Teams: “Hey, I’m here to help!”. Or to communicate the latest updates.
    3. Team up with Internal Communications to ensure all employees know that Learn is available on Microsoft Teams.
    These actions will ensure employees know where to go when in doubt with Office 365.
  • Resources to get started