Custom Walkthrough on SharePoint Intranet
Interactive guided step-by-step walkthroughs on top of your SharePoint based intranet. Guide your users by designing point and click no-code walkthroughs in context of their own environment that are available at their moment of their need.
Learn moreBusiness need or problem
Business processes, rules and guidelines are constantly changing. Onboarding users to new interfaces and functionality is a challenge - especially for remote workers. Delays in getting employees to get familiar with new features and functionality can be costly in both losses of productivity and operational expenses.
The traditional training methods require the learners to learn and retain the knowledge of how to do particular tasks way before they need them. Learners can forget up to 70% of the content they are taught within 24 to 48 hours of formal training. These challenges contribute to unsuccessful user onboarding.
Business solution
An interactive guided walkthrough, or guided tour, is a contextual microlearning tutorial that appears as an overlay giving users a step-by-step flow introducing features, guidelines and capabilities. The walkthrough explains how to complete tasks or simply provide helpful tips and tricks the user needs.
These walkthroughs are designed and created in a matter of minutes by business analysts using point and click no code technology provided by VisualSP.
Business value
Interactive guided walkthroughs provide immediate return on investment of your initiatives. The key performance indicators for walkthroughs include:
* Increase in productivity
* Reduced time-to-competency
* Reduced errors
* Reduced frustration
* Reducing the burden on IT or peers for guidance
A report titled Building Staff Engagement revealed that learning innovation through tools such as a walkthrough results in a 23% improvement in the speed of a new system rollout and a 12% reduction in time to proven competency.
Success factors
The plug n play nature of the solution facilitates the rapid deployment and impact on user engagement starting on day 1.
VisualSP is a complete solution that incorporates product with complementary user adoption services. Ongoing performance reviews are conducted with clients to assess the job VisualSP is doing towards their user engagement and user adoption goals. The continuous feedback and engagement with our customers has shown to produce significant positive impact by realizing their return on investment of their digital applications.
