Microsoft Scenario Library Healthcare MedTech – Provide personalized care through connected devices

Available with: Microsoft 365 Copilot and Copilot Studio

Healthcare scenario: MedTech – Provide personalized care through connected devices

Back to Healthcare Scenarios Download scenario guide

Scenario

Use Copilot to provide personalized care through connected devices

By integrating Microsoft 365 Copilot, and Copilot Studio agents, MedTech teams can personalize diabetes care through connected devices—enabling real-time monitoring, proactive outreach, and collaborative, data-driven improvements in patient outcomes.

1. Monitor patients

A diabetes care coordinator starts the day by activating a Copilot Studio agent connected to a database of patients’ smart glucose monitors and insulin pump readings. The agent aggregates overnight readings, device alerts, and usage patterns into a secure dashboard.

Copilot Studio icon

AI Agent

Benefit: Provides real-time visibility into patient health metrics, enabling proactive care and early intervention.

Copilot summarizes trends in glucose levels, insulin usage, and device alerts for each patient. This highlights out-of-range readings and flags patients who may need immediate attention or a care plan adjustment.

Microsoft Copilot icon

Microsoft 365 Copilot Chat2

Benefit: Accelerates risk identification and supports timely, personalized outreach to patients.

Then, Copilot can be used draft tailored messages for patients, such as reminders to calibrate devices, encouragement for those meeting their targets, or instructions for troubleshooting device issues.

Outlook icon

Copilot in Outlook

Benefit: Improves patient engagement and adherence by delivering relevant, actionable guidance.

The care coordinator can share patient results securely in Copilot in Teams to help endocrinologists organize feedback, annotate patient records, and assign follow-up actions and Copilot-generated summaries.

Microsoft Teams icon

Copilot in Teams

Benefit: Enhances cross-functional collaboration and ensures coordinated, high-quality care.

Then, the care coordinator uses Copilot in Excel to analyze aggregated device data, visualize trends in patient outcomes, and generate a report for leadership on care effectiveness and device utilization.

Excel icon

Copilot in Excel

Benefit: Transforms raw device data into actionable insights, supporting continuous improvement and strategic decision-making.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.
Respond to a claim
  • Create richer, faster responses to claims
  • Have Copilot assist with drafting and summarizing emails
  • Simplify finding information for claims responses

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.
Reduce waiting
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.
Reduce churn
  • Address more queries in less time
  • Personalize solutions
  • Improve staff availability based on automated capacity-based scheduling
  • Diagnose problems faster

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.