Use cases

Transform Healthcare use cases

The healthcare industry is faced with finding ways to improve access to healthcare and the overall quality of care for patients while maximizing efficiency due to current and projected workforce shortages and the need to contain costs. 

Research/ development/ trials

AI can help accelerate healthcare research and development by automating data analysis, optimizing clinical trial design, and streamlining patient recruitment. AI-powered tools enable researchers to efficiently identify promising drug candidates, personalize treatment strategies, and generate real-time insights from large, complex datasets. As a result, clinical trials become faster, more adaptive, and cost-effective, ultimately improving patient outcomes and driving innovation in medicine.

Shriners achieved faster testing, discovery, and development

Syneos Health reduced activation time by 10%


Bayer reduced comm gaps between scientists and researchers

Ontada transformed 150M unstructured oncology documents

Patient and member service

AI is transforming patient and member services in healthcare by empowering staff with intelligent tools that enhance engagement, streamline access to information, and personalize interactions. AI-driven solutions automate routine administrative tasks, accelerate claims processing, and support care management, allowing healthcare professionals to focus more on patient needs and deliver faster, more effective service. By leveraging data and predictive analytics, AI helps organizations anticipate patient needs, improve satisfaction, and drive better health outcomes.

Kry improved patient engagement

UH Cutler Center is reducing time spent on admin tasks by 90%

TatvaCare developed more personalized and targeted care plans

Providence improved message processing times and efficiency

Operations efficiency

AI can help streamline healthcare operations by automating routine administrative tasks, optimizing workforce planning, and accelerating claims processing, which reduces costs and frees up staff to focus on patient care. AI-powered analytics enable real-time monitoring and predictive insights, helping organizations proactively manage resources, minimize errors, and improve compliance. As a result, healthcare providers can deliver more efficient, timely, and personalized services while enhancing overall operational performance.

SolutionHealth decreased time spent on documentation by 50%

DOW reimagines productivity and supply chain efficiency


Bader Sultan enhanced customer experience, streamline communications

CooperSurgical accelerated sales productivity during global growth

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

The time spent on drug research and trials. Reducing time to market can reduce costs and accelerate revenues.

How Copilot can help to reduce claims processing time

This KPI measures the average time to process a claim and can impact patient satisfaction.

How Copilot can help to reduce wait times

This measures the average time a patient waits before receiving care. It’s calculated by dividing the total wait time by the number of patients.

How Copilot can help to reduce readmission rates

This measures the percentage of patients who are readmitted to the hospital within a specific time frame after being discharged.

How can Copilot improve patient retention

This KPI measures the percentage of patients who return to the same healthcare facility for future care.