Microsoft Scenario Library Financial Services Insurance – Improve underwriting risk analysis

Available with: Microsoft 365 Copilot and Copilot Studio

Financial Services scenario: Insurance – Improve underwriting risk analysis

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Scenario

Use Copilot to improve underwriting risk analysis

Use AI to accelerate decision-making, improving accuracy, and ensuring regulatory compliance.

1. Summarize and prioritize incoming requests

Organize and surface urgent client requests and claims from high-volume emails.

Outlook icon

Copilot in Outlook

Benefit: Quickly identifies critical underwriting issues, enabling faster response and prioritization of high-risk cases.

Before a risk assessment, employee prompts Copilot to extract and summarize client coverage history, recent claims, and compliance status from CRM and policy systems.

Copilot Studio icon

AI Agent

Benefit: Ensures the underwriter is fully informed, improving assessment accuracy and customer satisfaction.

Leverage Copilot in Word to draft proposals, policy updates, and client communications using templates and previous examples.

Word icon

Copilot in Word

Benefit: Reduce manual effort, increase consistency, and speeds up document creation for underwriting decisions.

Use Copilot Studio agents to run risk models, analyze property and customer data, and summarize risk factors for the underwriting decision.

Excel icon

Copilot in Excel

Benefit: Applies sophisticated risk modeling and compliance monitoring to identify exposures and ensure regulatory adherence.

Summarize information collected from each system for the property to create a risk assessment analysis and recommended quote.

Word icon

Copilot in Word

Benefit: Simplifies complex policy comparisons, making it easier to communicate risk and recommendations to clients.

Use Copilot in PowerPoint to create presentations from Word documents and prepare for customer meetings.

PowerPoint icon

Copilot in PowerPoint

Benefit: Streamlines creation of clear, impactful presentations for clients, supporting transparent risk analysis and decision-making.

KPIs

Opportunity to impact key functional area KPIs

Generate insights and content within the everyday flow of work, expedite investigations, and communicate more effectively to prevent and remediate compliance issues.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Improve productivity by leveraging automation to quickly prioritize and accomplish daily tasks, optimize processes, and save time and effort on daily tasks.
Boost productivity
  • Rapidly research customer interactions
  • Create first drafts faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Differentiate customer interactions from competitors to help increase market share; Reduce the time for comprehensive portfolio evaluation with change recommendations reflecting market dynamics; Build trust and confidence among clients leading to increased number of active investors. 
Improve customer meetings
  • Research company information
  • Learn how to pitch the product
  • Organize information from past interactions
  • Completely focus during the meeting

Streamline operations for faster resolution of customer issues, providing tools for decision-making and strategy development. This can lead to higher customer satisfaction, increased customer lifetime value, and maximized customer investment portfolio.
Improve customer satisfaction
  • Diagnose a problem quickly using
    external and internal databases
  • Automated analysis using customer data and knowledge base
  • Quicker and more accurate draft responses
    based on historical resolution data
  • Proactive and personalized follow-up communications

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.