Using Copilot in Retail

The retail industry plays a significant role in the global economy and is impacted by spending patterns, economic conditions, and global inflation. Focus is on improving inventory management and efficiency, optimizing their supply chain, analyzing and monitoring inventory and forecasts, and hiring and retaining frontline workers.

CDW used Microsoft 365 Copilot to improve work quality for 88% of users, enabling 77% to complete tasks faster and increasing productivity for 85% of users.

Joos uses Microsoft 365 Copilot to grow its brand with worldwide collaboration by streamlining meetings, optimizing presentations and improving communications.

Elcome uses Microsoft 365 Copilot to improve the customer experience, reducing response times from 24 hours to eight hours.

Insight Canada implemented Microsoft 365 Copilot to streamline business operations, realizing a 93% productivity gains in functions including sales, finance and human resources.

 

Download the Retail scenarios kit
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Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

Improve Retail margin

Better manage costs, discounts, and pricing to improve average margins.

Optimize marketing spend

Ensure your marketing budget is used efficiently with research, analytics, and personalization capabilities that help you reach customers wherever they are in their shopping journey.

Reduce employee churn

Reduce time spent on shift scheduling while optimizing coverage requirements. Improve employee morale with improved communication and simplified schedule changes.

Increase conversion rate

Help customers move from ‘browse’ to ‘buy’ with personalized shopping experiences that understand context to surface the perfect product, targeted marketing campaigns that maximize the power of your marketing spend, and helpful answers in the pocket of every store associate.

Boost customer satisfaction

Streamline processes that lead to greater customer satisfaction, from analyzing multiple data sources to understand which products to stock to ensuring product availability and answering customer questions in-store.

Improve store revenue

Provide real-time monitoring of sales, inventory, customer feedback, and staff performance across different locations and/or channels by leveraging data from various sources to quickly gain actionable insights.

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Transform Retail processes

Key processes Before AI Using AI
Customer experiencePromptly addressing customer inquiries is essential for maintaining customer satisfaction.Improve customer service and info discovery

From finding product information to supporting returns, Copilot can help to improve customer service

Marketing and promotionsGeneric marketing emails, disconnected shopping experiences, and lack of relevant product suggestions hinder customer satisfaction.Implement adaptive pricing

React quickly to demand to maximize sales

Craft targeted marketing campaignsTrack marketing campaign performance

Use Copilot to develop and launch personalized campaigns across surfaces

MerchandisingRapidly changing consumer preferences require constant monitoring and quick adaptation.Streamline market research and strategy

Speed research and improve strategy development and communications

Improve merchandising decisions

Update product mix with process improvements from market analysis to vendor agreements

Store operationsComplex procedures, lack of clear guidelines, and repetitive tasks can hinder productivity.Improve store associate management

Help improve store associate activities

Improve retail store operations

From finding product information to tasks and procedures, Copilot can help improve store operations

Create personalized shopping journeys

Improve sales with product discovery and personalization

Maximize store performance

Analyze data and develop corrective actions

Supply chainBalancing stock levels, preventing stockouts, and minimizing excess inventory are critical for efficient operations.Reduce sourcing compliance risk

Handle shipping regulations with ease

Optimize supply chain management

Manage the supply chain process from contracts to inventory

Retail roles