Operations scenario: Simplify tasks for operations employees (Microsoft Copilot only)

Download scenario guide
Available with: Microsoft Copilot Scenario level:
Start

KPIs impacted

Improve efficiency​

Employee satisfaction

Value benefit

Cost savings

Employee experience

Using Copilot to simplify tasks for operations employees


1. Draft a shift summary​

Provide a few brief details of what happened on the shift and ask Copilot to turn it into a shift report.​

Microsoft Copilot icon

Copilot1

Benefit: The manual for a piece of equipment has gone missing. Ask Copilot to find the required maintenance procedure.

2. Simplify documentation​

Provide a few brief details of what happened on the shift and ask Copilot to turn it into a shift report.​

Microsoft Copilot icon

Copilot1

Benefit: Save time on shift turnovers to focus on higher-value tasks

3. Find service manual information​

Documentation provided for a new procedure isn’t written very clearly. Ask Copilot to create a draft with simpler writing.​

Microsoft Copilot icon

Copilot1

Benefit: Ensure that everyone on the team has clear, understandable procedures.

4. Create an incident report​

When producing documentation of a safety incident use Copilot to ensure clarity and completeness.​

Microsoft Copilot icon

Copilot1

Benefit: Use Copilot to ensure that the report is well-written.

5. Draft an email

When bringing up a sensitive topic with a manager in an email ask Copilot to write the first draft.​

Microsoft Copilot icon

Copilot1

Benefit: Get a first draft faster with Copilot by providing a few details and letting Copilot figure out the best way to say it.

1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.

3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.