Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Employee turnover
Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.
KPI — Employee turnover
Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.
How Microsoft Copilot can help employee turnover rates
Improve quality of internal materials and processes
- Improve job descriptions for further role clarity
- Improve company meetings with summarization and recap
- Completely focus during the meeting
Improve employee collaboration
- Use Copilot in Loop to drive internal collaboration
- Use Copilot to surface ice breakers
Create internal feedback loop
- Draft employee surveys
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Roles
- Human Resource Manager
- Production Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Customer satisfaction
Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.
KPI — Customer satisfaction
Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.
How Microsoft Copilot can help customer satisfaction
Incorporate feedback
- Rapidly analyze customer feedback
- Quickly create recommendations
- Swiftly update scripts and processes
- Create communications to socialize the changes
Enhance customer loyalty
- Better understand customers
- Resolve issues on the first call
- Limit the need for escalations
- Anticipate emerging trends
Roles
- Customer Service Manager
- Customer Service Agent
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot for Service
Scrap rate
Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.
KPI — Scrap rate
Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.
How Microsoft Copilot can help minimize scrap rate
Speed problem resolution
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Speed data analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Production manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Supply chain performance
Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
KPI — Supply chain performance
Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
How Microsoft Copilot can help supply chain performance
Speed data analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Supply Chain Manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Minimize production downtime
Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating.
KPI — Minimize production downtime
Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating.
How Microsoft Copilot can help minimize production downtime
Speed problem resolution
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Speed data analysis and reporting
- Quickly analyze trends
- Generate informative charts
- Create strategy presentations
Roles
- Maintenance technician
- Production manager
Microsoft AI solutions
- Microsoft 365 Copilot
- Copilot Studio
Transform Manufacturing processes
| Key processes | Before AI | Using AI |
|---|---|---|
| Equipment maintenance | Excessive downtime and unscheduled maintenance. | Optimizing asset management Analyze equipment data and maintenance schedules |
| Product development | Minimizing downtime and ensuring timely maintenance. | New product ideation and research Improve product development from ideation to launch. |
| Quality control | Difficult to ensure consistent product quality and detect defects and deviations. | Recall management Streamline the process from early detection to effective communications |
| Supply chain management | Difficult to optimize logistics and inventory management as well as supplier contracts. | Supplier quality optimizationSupplier RFP From assessment to transition plans Copilot can help with supplier management Contract lifecycle managementImprove the RFP process from creating the RFP to awarding the contract |
| Workforce management | Challenging to keep the right mix of skillsets on site while managing PTO and outages. | Simplify tasks for plant employees Plant workers can complete a variety of tasks more easily with Copilot |
