Using Copilot in Human Resources

Everyone can start with the free version of Microsoft Copilot on the web or mobile to assist with everyday tasks.
Watch the HR (Microsoft Copilot only) scenario video to learn more.

Use our guidance for Human Resources to get inspired, empower your workforce, and realize value from your Copilot investment. Get started with Copilot for Microsoft 365, or go even further with Copilot Studio and other Copilot extensions to streamline business processes.

Download the Human Resources scenarios kit Watch overview Watch demo

Goals and challenges

With changing worker expectations, multi-generational workforces, and hybrid workplaces, it’s becoming harder to keep talented people. Copilot can help to simplify access to data, improve quality, and increase creativity, resulting in improvements to essential key performance indicators.​

Transform Human Resources processes

Compensation & benefits

Employee engagement

Learning & development

Microsoft Copilot opportunity to impact key functional area KPIs

Review our KPI overviews and view additional scenario details.

Average resolution time​

Microsoft Copilot can help with lowering resolution times which in turn ​leads to increased productivity and higher employee satisfaction rates.​

Benefit usage

Create improved interfaces for employees to learn about their benefits and improve registration processes.​

Cost per hire

Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.

Employee retention

Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.


Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.

Onboarding time

Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.

Support tickets handled by agents​

Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.​

Human Resources roles

Talent Acquisition icon

Talent Acquisition

HR Compliance icon

HR Compliance

Planning and Business Alignment icon

Planning and Business Alignment

Employee Development icon

Employee Development