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Goals and challenges
With changing worker expectations, multi-generational workforces, and hybrid workplaces, it’s becoming harder to keep talented people. Copilot can help to simplify access to data, improve quality, and increase creativity, resulting in improvements to essential key performance indicators.
Transform Human Resources processes
Compensation & benefits
Employee engagement
Learning & development
Scenarios Copilot can assist with
Microsoft Copilot opportunity to impact key functional area KPIs
Review our KPI overviews and view additional scenario details.
Average resolution time
Microsoft Copilot can help with lowering resolution times which in turn leads to increased productivity and higher employee satisfaction rates.
KPI — Average resolution time
Microsoft Copilot can help with lowering resolution times which in turn leads to increased productivity and higher employee satisfaction rates.
How Copilot can average resolution time
Boost productivity
- Rapidly research service interactions
- Create first drafts faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Reduce churn
- Address more queries in less time
- Personalize solutions
- Improve staff availability based on automated capacity-based scheduling
- Diagnose problems faster
Roles
- HR Service Manager
- HR Service Agent
Microsoft AI solutions
- Copilot for Microsoft 365
- Copilot for Service
Benefit usage
Create improved interfaces for employees to learn about their benefits and improve registration processes.
KPI — Benefit usage
Create improved interfaces for employees to learn about their benefits and improve registration processes.
How Copilot can help increase benefit usage
Create HR benefit campaign
- Generate news and announcements from your HR team or department
- Communicate policies and procedures for HR-related matters, such as benefits, payroll, performance, and compliance
Improve the quality of benefit materials
- Create forms and workflows for HR-related requests such as leave, expense, feedback, and recognition
- Surface learning opportunities and resources for employees.
Improve benefits information sessions
- Use meeting recap
- Generate follow up communications
Roles
- Human Resource Manager
- Benefit Manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
Cost per hire
Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
KPI — Cost per hire
Copilot can help HR streamline the hiring process by assisting with writing job descriptions, conducting interviews and drafting communications to candidates.
How Microsoft Copilot can help with hiring
Improve quality of recruitment experience and materials
- Improve job descriptions
- Improve interviews with summarization and recap
- Improve quality of emails and chats with candidates
Improve employee meetings
- Organize information from past interactions
- Completely focus during the meeting
Inform market research
- Draft candidate and new employee surveys
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Roles
- Human Resource Manager
- Department Hiring Manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
- Microsoft Copilot Studio
Employee retention
Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
KPI — Employee retention
Reducing the stress of everyday tasks by using Microsoft Copilot to reduce complexity and save time can help to improve employee satisfaction, which has been shown to improve retention.
How Microsoft Copilot can help employee turnover rates
Improve quality of internal materials and processes
- Improve job descriptions for further role clarity
- Improve company meetings with summarization and recap
- Completely focus during the meeting
Improve employee collaboration
- Use Copilot in Loop to drive internal collaboration
- Use Copilot to surface ice breakers
Create internal feedback loop
- Draft employee surveys
- Analyze surveys to gain valuable insights into what makes employees happy or areas that need improvement within the organization
Roles
- Human Resource Manager
- Department Hiring Manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
eNPS
Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
KPI — eNPS
Employee Net Promoter Score (eNPS) is a valuable metric for assessing employee engagement. It measures how likely your employees are to recommend your organization as a great place to work to their friends or family. Microsoft Copilot plays a pivotal role in enhancing employee Net Promoter Scores (eNPS) by fostering a positive work environment and empowering employees.
How Copilot can help improve eNPS scores
Create internal feedback loop
- Draft employee surveys
- Analyze surveys to gain valuable
insights employee sentiment
Automate repetitive tasks
- Get to first draft faster by leveraging Copilot and Copilot in Word; reclaim time for creative/strategic projects
Improve All Hands and Team meetings
- Prepare for the meeting
- Focus during the meeting with
Teams recap and transcription - Generate follow up communications
Roles
- Human Resource Manager
- Benefit Manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
Onboarding time
Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
KPI — Onboarding time
Reducing ramp up time is beneficial for everyone. It boosts employee confidence and engagement. It helps shorten the learning curve allowing employees to make an impact sooner.
How Microsoft Copilot can help reduce onboarding time
Create onboarding materials
- Use Copilot to draft training guides
- Use Copilot to enhance employee handbooks
Improve onboarding process
- Generate onboarding documents and contracts
- Integrate relevant company policies and resources into the onboarding materials
- Draft check in emails to new hires to send during first 60 days on the job
Roles
- Human Resource Manager
- Department Manager
Microsoft AI solutions
- Copilot for Microsoft 365
- Microsoft Copilot
Support tickets handled by agents
Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.
KPI — Support tickets handled by agents
Microsoft Copilot can help with self-service options for employees using HR systems which can reduce support requirements and increase employee satisfaction.
How Microsoft Copilot can help average resolution times
Boost productivity
- Rapidly find information
- Diagnose problems faster
- Check for similar issues and resolutions
- Quickly send follow-up communications
Custom Support Chatbots
- Custom Support Chatbots (Built with Copilot Studio):
- Develop AI-powered chatbots to handle inquiries.
- Program chatbots to answer FAQs
Roles
- HR Service Manager
- HR Service Agent
Microsoft AI solutions
- Copilot for Microsoft 365
- Copilot for Service
Human Resources roles
Talent Acquisition
HR Compliance
Planning and Business Alignment
Employee Development
