Microsoft Scenario Library Government Brainstorm incentive programs

Available with: Microsoft 365 Copilot Chat

Government scenario: Brainstorm incentive programs

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Scenario

Copilot Chat helps accelerate the entire brainstorming process—from defining goals to drafting leadership-ready summaries—ensuring ideas are creative, compliant, and actionable without hours of manual effort.

1. Define program goals

Instead of starting with a blank page, Copilot helps a program lead clarify objectives—like improving citizen service quality or reducing resolution times—to ensure brainstorming is focused on measurable outcomes and aligns with agency priorities.

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Example prompt: Help me define goals for an incentive program to improve first-contact resolution and citizen satisfaction.

2. Generate initial ideas

Copilot quickly produces a list of creative, policy-compliant incentive ideas tailored for public sector constraints. Copilot accelerates ideation and ensures ideas meet ethical and regulatory standards.

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Example prompt: Brainstorm 10 incentive ideas for government contact center agents that comply with HR and ethics guidelines.

3. Benchmark with sector

Next, Copilot surfaces public‑sector examples, noting what worked, what didn’t, and where ethics concerns arose—avoiding reinventing the wheel and preventing designs that legal will block later.

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Example prompt: Summarize best practices for incentive programs used by other government agencies to improve service quality.

4. Draft program framework options

Once the program lead selects top ideas, Copilot can be used to help build a structured incentive framework with objectives, eligibility criteria, and success metrics—transforming raw brainstorming from abstract into an actionable, practical plan.

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Benefit: Draft an implementation guide for rolling out the incentive program, including timeline, roles, communication plan, and compliance steps.

5. Prepare talking points for review

To ensure the program lead can confidently present the program and address potential questions from government leadership, Copilot drafts talking points for internal review meetings.

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Benefit: Generate talking points for a meeting to review the proposed incentive program with HR and compliance teams

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help maintain budgets

Copilot can be extended into financial systems and other processes to bring data together and speed decision-making based on targets and trends.

Speed data analysis and reporting

  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Inform your decisions

Improve your data

How Microsoft Copilot can help improve courtroom efficiency

Automate the tracking of Judicial utilization to uncover data insights and increase courtroom efficiency and transparency.

Task organization

  • Ensure critical tasks are addressed first
  • Track multiple deadlines

Save time

How Microsoft Copilot can help improve communications

Copilot streamlines employee creativity and collaboration, reducing the time and effort needed to meet communication demands and bolstering public trust.

Content creation

  • Ideate creative new ways to communicate
  • Tailored content to increase
    engagement and reach
  • Translation to expand global reach
  • Analyze effectiveness to update in real time

Task organization

Meeting insights

How Microsoft Copilot can help reduce procurement cycle time

Enable faster delivery timelines and contract compliance percentage rates to ensure contract terms and are met.

Optimizing Procurement Workflows

  • Reduce time spent on administrative tasks
  • Find knowledge and take action
  • Efficiently draft and format documents
  • Swiftly scan and summarize documents

Advancing Review

Facilitating Decisions

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.