| Get ready | Onboard & engage | Deliver impact | Extend & optimize | |||
|---|---|---|---|---|---|---|
| Copilot overview What customers are saying Responsible AI principles Scenario Library The future of work with AI Leading in the era of AI | Onboard & engage | Licensing requirements Test Copilot in a trial environment Microsoft Learn: AI learning hub for Leaders How to: It's not about AI - it's about trust | Deliver impact | Business impact across Microsoft commercial support | Extend & optimize | Microsoft's customer service journey webinar |
| Get ready | Onboard & engage | Deliver impact | Extend & optimize | |||
|---|---|---|---|---|---|---|
| Copilot overview Scenario Library How to: It's not about AI - it's about trust MS-4007: Discover how to drive enablement of Copilot for Microsoft 365 in your organization | Onboard & engage | Onboarding guide Start with summarization Case summarization (for Agents) Email assist Knowledge chat | Deliver impact | Submit product feedback How to view analytics reports How to enable historical analytics reports | Extend & optimize | Integrate a Microsoft Copilot Studio copilot with Omnichannel for Customer Service Copilot Studio workshop |
Modernize customer support with Copilot in Service
2023 ushered in dramatic innovations in AI, particularly regarding how businesses interact with customers. Every day, more organizations are discovering how they can empower agents to provide faster, more personalized service using next-generation AI.
Read our announcement to learn how Copilot provides real-time, AI-powered assistance to help customer support agents solve issues faster by relieving them from mundane tasks and freeing their time for more high-value interactions with customers.
Watch our demo video to learn more about specific features.
