Advanced reporting, wallboards and monitors specifically for users of Teams Queues and Auto Attendants
Clobba RT is an additional module to Clobba delivering real-time and historical information on the performance of Teams Call Queues, Auto Attendants and the associated agents.Learn more about Clobba RT
Users of Teams Auto Attendants and Queues can miss certain elements to give users the contact center experience they are familiar with. They expect visibility of performance statistics to complete a ‘lite’ contact center and the ability to view wallboards and detailed reports natively is missing from Teams. This is where ClobbaRT comes in.
Simple to use and configurable to individual needs, Clobba RT delivers valuable insights into Teams CQ and AA performance and productivity via its wallboard and automated reporting capability.
Real-time presence statistics are mixed with productivity trends over a defined date range. The emphasis is on quick, easy access to relevant information and the automation of many of the reporting tasks.
Clobba RT delivers key performance and productivity metrics on Teams CQs, AAs and associated agents’ usage allowing for informed decision making. The real-time and historical trend details allow for the correct allocation of resources and call routing which ensures KPIs are being met and leads to an increase in customers’ satisfaction.
The ability to apply thresholds adds an element of gamification which can motivate agents leading to an increase in productivity.
Our customers have cited an increase in productivity with the performance metrics produced by Clobba RT; in some circumstances, productivity levels have increased by up to 50%.