Teams Events Services offers two product service options to help you plan, set up, produce, and run town halls, webinars, and large meetings in Microsoft Teams. These events are powerful tools for delivering compelling communications to employees, customers, and partners, using live video and interactive discussions across Microsoft Teams or Microsoft Viva Engage. They can be tailored to be as simple or sophisticated as needed. To learn more about Teams Events Services, contact your account team.
Teams Events Hosting Assistance helps you get comfortable with setting up and running a town hall, webinar, or large meeting. We assist you during planning and are also available throughout the event to ensure smooth execution, providing real-time support if any questions or issues arise.
Teams Event Advanced Production Service provides a fully managed experience and end-to-end support—from strategic planning and technical setup to live production and post-event wrap-up.
See below for details on each service offerings:
Teams Events Hosting Assistance
With this offer, we can help you get more familiar with setting up and running town hall, webinar, or large meeting and be available during the event to help if any questions or issues come up.
- Education on how Microsoft live events works across Teams and Microsoft Viva Engage
- Determine which service to use based on your needs
- Review best practices for coordinating, producing and running an event
- Validate current setup and configuration
- Answer questions
- Plan assistance logistics for rehearsal and upcoming event
- Help producer run a test event to check audio/video feeds
- Review producer controls
- Answer questions from producer, event team, and stake holders
- Help producer check audio/video before going live
- Available to answer producer/event team questions via chat/phone
- If issues are identified, help provide next steps toward investigation and mitigation
- Review options/steps for sharing event recording
- Review options/steps for after event reporting
- Answer any outstanding questions
Teams Events advanced production
With this offer we can provide you a fully managed experience for your town hall, webinar, or large meeting and end-to-end support — from strategic planning and technical setup to live production and post-event wrap-up.
- Strategic planning, tailored consultation
- Full tech validation and environmental optimization
- Dedicated coordinator for scheduling and logistics
- Pre-production planning with run-of-show alignment
- Video switching tests, show flow sync
- Hands-on tech rehearsal and troubleshooting
- Active real-time monitoring and issue mitigation
- Production Services: Live video switching, presenter transitions, pro switching gears, branding overlays
- Full wrap-up support and insights delivery
- Detailed review, analytics access, and final Q&A support
Important notice regarding the LEAP program
Last updated on July 3, 2025
On July 1, 2025, the Microsoft 365 Live Event Assistance Program (LEAP) transitioned from a complimentary preview offer to a paid service provided by Microsoft, called Teams Events Hosting Assistance.
We are also pleased to inform you that we are expanding our services to include Teams Events Advanced Production Services which provides production and broadcasting services for Town hall, webinars, and events.
To learn more and benefit from these services, please contact your account management team. We are committed to ensuring that your transition is smooth and successful.
Frequently asked questions
Starting July 1st, your CSAM will handle any requests you have for Events Hosting assistance.
All events scheduled before July 1st, 2025 will be serviced as part of LEAP until Dec 31st, 2025. Any requests starting from July 1st will require a Unified contract and the VBD.
Contact your sales team or start the process of obtaining a customized support contract to access these services and additional support here.
Yes, Townhalls and Webinars are included under Teams Events Hosting Assistance.
We recommend you contact your account team or your CSAM at least two weeks ahead of the event.
