IT scenario: Guidance on network upgrade script
Available with: Microsoft 365 Copilot Scenario level:
KPIs impacted
IT management costs
Value benefit
Cost savings
Employee experience
Using Copilot to create a network upgrade script
1. Prepare for the day
At the start of the day, catch up on urgent emails and messages. You discover code on a switch needs to be upgraded.
Business Chat2
Sample Prompt: Summarize my emails and messages from past 24 hours which are important, categorized by emails and messages and messages where I was mentioned this week.
2. Find the details in your email
You drill into the request details from your stakeholder on the switch upgrade.
Copilot in Outlook
Sample Prompt: Select “Summarize” to distill the long email thread for details on the ask.
3. Pinpoint detail from meeting
The email references a meeting with a Field Information Technology Manager in your region, so you need review the discussion to quickly get up to speed.
Copilot in Teams
Action: In Meeting Recap, review meeting topics to quickly locate the relevant details.
4. Inform stakeholders
To prepare for the upgrade, notify stakeholders to minimize unexpected disruption while the network is being upgraded.
Copilot in Outlook
Sample Prompt: In Draft with Copilot – draft an email to stakeholders notifying them of the upcoming upgrade. [Insert your draft communication email]. Tone = Neutral and Length = Short.
5. Generate script to upgrade switch
You need to now write the Ansible script for upgrading code on the Cisco switch.
Business Chat1
Sample Prompt: I am a network engineer for an information technology organization. Please provide Ansible script for upgrading code on a Cisco switch.
6. Approve the upgrade
Create a change request in the change management system, and seek approval so the change can be executed.
Business Chat2
Sample Prompt: Find all messages with change approvals to locate the correct Teams group chat to send the approval link.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your organization-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
