Functional scenario kits
Accessibility scenario kit
Communications scenario kit
Customer Service scenario kit
Education scenario kit
Energy and Resources scenario kit
Finance scenario kit
Financial Services scenario kit
Government scenario kit
Healthcare scenario kit
Human Resources scenario kit
Information Technology scenario kit
Legal scenario kit
Manufacturing scenario kit
Marketing scenario kit
Nonprofit scenario kit
Operations scenario kit
Retail scenario kit
Sales scenario kit
Sustainability scenario kit
Scenario guides by functional scenario
Accessibility
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Communications
Authoring an internal communications post
Conduct a media interview
Drafting social media copy (Microsoft Copilot only)
Prepare a blog post
Customer Service
Assist service advisors
Boost field efficiency
Communication logging
Identify a root cause
Managing Service Agents
Respond to a customer complaint (Copilot for Service)
Respond to a customer complaint (Microsoft 365 Copilot)
Education
Agile budget management
Assessment formulation
District-wide reporting and communication
Dynamic course orchestration
Efficient policy drafting
Monthly board meeting management
Workforce planning
Energy and Resources
Accelerate health and safety inspections
Assisted alarm investigation
Make faster trading decisions
Resolve equipment issues faster
Streamline electric vehicle charging business development
Streamline permitting
Finance
Accounting document evaluation
Amendment comparisons
Analyze business performance
Analyze cashflow variances
Automate financial query management
Build a business case
Collections coordination
Contract accounting guidance
Contract management
Contract review
Financial insights
Intelligent sales forecasting
Launch a new accounting app
Optimize your financial operations (Microsoft Copilot only)
Procurement insight acceleration
Reconcile financial data to accelerate period closing
Update a guidance document
Financial Services
AI-assisted broker portfolio management
Banking financial advisory support system
Conduct company research
Create a quote
Implement Know Your Customer (KYC) regulations
Issue a policy
Process a claim
Produce daily market reports
Speed credit memo generation
Government
Enable budget adherence
Enhance hybrid courtrooms
Improve citizen access to services
Improve communications
Improve procurement cycle time
Healthcare
Clinical trials
Curate member education materials
Departmental meeting
Drug research
Enhance clinician efficiency
Manage appeals
Medical conference – perspectives creation
Optimize workforce planning
Organize and manage research knowledge
Simplify prior authorization(PA)
Speed claims processing
Human Resources
Analyze hiring practices
Automate benefits query management
Candidate search
Deliver insights to managers
Implement awards and recognition
Implement self-service policy questions and updates
Improve onboarding and development processes (Copilot Studio)
Improve onboarding and development processes (Microsoft 365 Copilot)
Improve organizational health metrics
Manage internal job transitions
Resolving employee issues
Streamline benefits and compensation (Copilot Studio)
Streamline benefits and compensation (Microsoft 365 Copilot)
Streamline your recruiting process (Microsoft Copilot only)
Update a policy document
Information Technology
Assisted device acquisition
Build analytics within Fabric
Conduct a multi-cloud vulnerability impact assessment
Conduct a security script analysis
Conduct a vulnerability impact assessment
Create a project plan
Draft a product strategy document
Evaluate and purchase a new IT solution
General IT prompts (Microsoft Copilot only)
Guidance on network upgrade script
IT helpdesk agent
License allocation and usage
Manage application installations
Manage device health
Onboard and train new users
Outage user communications
Perform a security incident investigation
Tech engagement health
Update technology strategy
Legal
Develop a compliance video (Microsoft Copilot only)
Legal strategy development
Licensing agreement negotiation
Quicker contract review (Copilot Studio)
Quicker contract review (Microsoft 365 Copilot)
Quicker legal guidance
Manufacturing
Assist field service advisors
Contract lifecycle management
Improve factory operations
Improve factory safety
New product ideation and research
Optimizing asset management
Perform factory maintenance
Production planning
Recall management
Simplify tasks for plant employees
Supplier quality optimization
Supplier RFP
Marketing
Campaign performance tracking
Collect and share product feedback
Content creation (Microsoft Copilot only)
Create a new offering
Creating a marketing Bill of Materials (Copilot Studio)
Creating a marketing Bill of Materials (Microsoft 365 Copilot)
Product launch
Streamline market research and strategy
Targeted campaigns
Nonprofit
Funding research and grant proposal writing
Grant tracking and reporting
Improve onboarding and development processes
Manage the donor pipeline
Marketing campaign planning and design
New program launch
Optimize program performance
Optimize staff and volunteer planning
Operations
Conduct a business review
Create a change management plan
Create a supplier RFP
Execute a project review
Simplify tasks for operations employees (Microsoft Copilot only)
Retail
Craft targeted marketing campaigns
Create personalized shopping journeys
Implement adaptive pricing
Improve customer service and info discovery
Improve merchandising decisions
Improve retail store operations
Improve store associate management
Maximize store performance
Optimize supply chain management
Reduce sourcing compliance risk
Streamline market research and strategy
Track marketing campaign performance
Sales
Accelerate customer research and sales preparation (Microsoft Copilot only)
Create an unsolicited proposal
Create personalized offers
Improve customer meetings
Make a customized pitch (Copilot for Sales)
Make a customized pitch (Microsoft 365 Copilot)
Post-sale customer insights
Quicker customer response and CRM updates
Respond to an RFP
Targeted prospecting
Sustainability
Access sustainability data
Day in the life guides
Accessibility
DITL: Person who is blind
DITL: Person with mobility disability
DITL: Person who is dyslexic
DITL: Person who is autistic
DITL: Person focusing on mental well-being
DITL: Non-native English speaker
Communications
Day in the life of an Issues Management Manager
DITL: Emily Internal Communications Director at Microsoft
DITL: Josh Internal Communications Manager at Microsoft
DITL: Steve Communications VP at Microsoft
Customer Service
Education
A day in the life of a K-12 Educator
A day in the life of an Education Leader
A day in the life of a Researcher
A day in the life of a Higher Education Student
A day in the life of a HED Educator
A day in the life of a Head of Student Services
A day in the life of a K-12 Special Education Assistant
A day in the life of a K-12 Educator using Copilot
A day in the life of a Law student using Copilot Chat
A day in the life of an MBA student using Copilot Chat
A day in the life of a Law student
A day in the life of an MBA student
A day in the life of a Law Professor
Finance
Day in the life of an Income Tax Compliance Manager
Day in the life of an Audit, Risk and Compliance Data Solution Manager
Day in the life of a Vendor Engagement Manager in Finance
Day in the life of a Financial Analyst
Day in the life of a Finance Manager
DITL: Brandon Finance Manager at Microsoft
Financial Services
Day in the life of an Analyst
Government
Day in the life of an Urban Planner
Day in the life of a Tax Collections Agent
Day in the life of a Tax Policy Analyst
Day in the life of a Customs Agent
Day in the life of a Police Officer
Day in the life of a Crime Analyst
Day in the life of an Investigator
Day in the life of a Judge
Day in the life of a Prosecutor
Day in the life of a Clerk of Courts
Day in the life of a Transportation Policy Analyst
Day in the life of a Civil Engineer
Day in the life of a Social Services Case Manager
Healthcare
A day in the life of a Quality Assurance Manager
Human Resources
Day in the life of a HR Manager (regional bank)
Day in the life of a HR Manager (technology company)
DITL: Josue HR Service Manager at Microsoft
DITL: Andrea HR Senior Service Manager at Microsoft
Information Technology
Day in the life of a Launch Infrastructure Manager
Day in the life of an IT Administrator
DITL: Joe IT Product Manager at Microsoft
Legal
Day in the life of a Corporate Counsel
DITL: Tania Principal Corporate Counsel at Microsoft
DITL: Maha Product Counsel at Microsoft
DITL: Tomek Paralegal at Microsoft
DITL: Lerna Product Counsel at Microsoft
Marketing
Day in the life of a Marketing Manager (Copilot for Microsoft 365)
Day in the life of a Marketing Manager (Copilot for Microsoft 365 with Copilot Studio)
DITL: Cynthia Senior Product Marketing Manager
DITL: Andrea Senior Product Marketing Manager
Nonprofit
A day in the life of a Digital Marketing Lead
A day in the life of a Fundraising Manager
A day in the life of a Data Strategist
A day in the life of a Head of Strategy
A day in the life of an HR Manager
A day in the life of a Program Delivery Manager
Operations
Sales
Microsoft Copilot Scenario Library downloads