State of Hawaii increases government efficiency through enhanced paperless services from Adobe and Microsoft

Published on August 1, 2019


By reducing the amount of paper the government issues by adopting digital processes such as support for electronic documents and signatures using Adobe Sign together with SharePoint Workflows, the State of Hawaii cut cost and deliver citizen services as efficiently as possible.


Best known for active volcanoes, beaches, surfing, and hiking, Hawaii is an outdoor lover’s paradise. Fittingly, the State of Hawaii is embracing a paperless initiative that will, among other things, reduce negative impacts on the environment. With population spread across multiple islands, Hawaii also offers distinct challenges for the state government as it works to reach all 1.4 million citizens quickly and efficiently.

But just as importantly, adopting digital processes, including supporting electronic documents, helps the government communicate effectively and deliver services to citizens more effectively.


The Aloha state adopted Adobe Sign, an Adobe Document Cloud solution, for its electronic signature needs and has reduced the back-and-forth that typically accompanies document review and approval processes. For example, time to complete paperwork associated with new hires alone has been reduced by 80 percent. Workflows have been simplified for greater oversight and efficiencies.

For example, the Hawaii Department of Health will use Adobe Sign to manage signed immunization forms for 180,000 students in K-12 schools. Parents and guardians can sign the forms electronically, making it faster and easier to comply with this annual process. In addition, state employees are using Adobe Creative Cloud apps such as Adobe Acrobat Pro DC, Adobe Photoshop CC, InDesign CC, and Dreamweaver CC to cost-effectively create and deliver high-quality communications to citizens.

Using Adobe Sign as part of Hawaii’s eSign Services, we eliminate much of the time previously spent preparing and routing documents. Being able to integrate Adobe Sign within existing SharePoint environments and department workflows gives state employees more options for an integrated solution to send and track documents.

Todd Nacapuy (Chief Information Officer, State of Hawaii)


More than 64,000 documents have been signed electronically in the first year, and the expectation for growth is high. As many as 25,000 employees will be interacting with a document using Adobe Sign, either as a person initiating a document for signature or as a signer, and that number is also expected to increase—potentially by the tens of thousands.

Other results include the following:

  • 80% less time to process new hires
  • Signed approvals returned in hours, not weeks
  • Empowers employees to sign anywhere on mobile devices

Nacapuy adds “Adobe solutions offer a solid foundation that allow us to work smarter and solve problems in new ways. Through our strong partnership with Adobe, we’re transforming how the government works to provide citizens with faster, more effective services.”

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