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Guidance for delivering virtual events Teams Events Services

Teams Events Services

Whether you are new to hosting online events, or just need some extra help, Microsoft can provide you with guidance and assistance to deliver your best webinars and live events.

Teams Events Services offers two product service options to help you plan, set up, produce, and run town halls, webinars, and large meetings in Microsoft Teams. These events are powerful tools for delivering compelling communications to employees, customers, and partners, using live video and interactive discussions across Microsoft Teams or Microsoft Viva Engage. They can be tailored to be as simple or sophisticated as needed. To learn more about Teams Events Services, contact your account team.​

Teams Events Hosting Assistance helps you get comfortable with setting up and running a town hall, webinar, or large meeting. We assist you during planning and are also available throughout the event to ensure smooth execution, providing real-time support if any questions or issues arise.​

Teams Event Advanced Production Service provides a fully managed experience and end-to-end support—from strategic planning and technical setup to live production and post-event wrap-up.​

See below for details on each service offerings:

Teams Events Hosting Assistance

With this offer, we can help you get more familiar with setting up and running town hall, webinar, or large meeting and be available during the event to help if any questions or issues come up.​

Submit a request

Before an event

  • Education on how Microsoft live events works across Teams and Microsoft Viva Engage
  • Determine which service to use based on your needs
  • Review best practices for coordinating, producing and running an event
  • Validate current setup and configuration
  • Answer questions
  • Plan assistance logistics for rehearsal and upcoming event

Rehearsal for an event

  • Help producer run a test event to check audio/video feeds
  • Review producer controls
  • Answer questions from producer, event team, and stake holders

During an event

  • Help producer check audio/video before going live
  • Available to answer producer/event team questions via chat/phone
  • If issues are identified, help provide next steps toward investigation and mitigation

After an event

  • Review options/steps for sharing event recording
  • Review options/steps for after event reporting
  • Answer any outstanding questions

Teams Events advanced production

With this offer we can provide you a fully managed experience for your town hall, webinar, or large meeting and end-to-end support — from strategic planning and technical setup to live production and post-event wrap-up.​

Before an event

  • Strategic planning, tailored consultation​
  • Full tech validation and environmental optimization​
  • Dedicated coordinator for scheduling and logistics​
  • Pre-production planning with run-of-show alignment​

Rehearsal for an event

  • Video switching tests, show flow sync​
  • Hands-on tech rehearsal and troubleshooting​

During an event

  • Active real-time monitoring and issue mitigation​
  • Production Services: Live video switching, presenter transitions, pro switching gears, branding overlays​

After an event

  • Full wrap-up support and insights delivery​
  • Detailed review, analytics access, and final Q&A support​

Important notice regarding the LEAP program

On July 1, 2025, the Microsoft 365 Live Event Assistance Program (LEAP) transitioned from a complimentary preview offer to a paid service provided by Microsoft, called Teams Events Hosting Assistance.

Read notice

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Teams Events Services