Microsoft Scenario Library Manufacturing Visual work instruction agent

Available with: Microsoft Copilot Studio

Manufacturing scenario: Visual work instruction agent

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Scenario

Use Copilot Studio to create a visual work instruction agent

Automatically generates visual standard operating procedures (SOPs) from expert walkthroughs to speed up training and reduce errors.

1. Ingest multimedia capture

Collects expert walkthroughs via mobile, wearable, or HMI recordings.

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AI Agent

Benefit: Collects recording to preserve expert knowledge in rich, reviewable formats.

Transcribes spoken guidance and synchronizes it with video steps.

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AI Agent

Benefit: Extracts and transcribes spoken instructions, to be aligned with visual workflows, to speed up the process.

Converts recordings into structured, annotated SOPs.

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AI Agent

Benefit: Standardizes complex procedure into visual instructions.

Adds safety warnings, PPE icons, and compliance callouts to instructions.

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AI Agent

Benefit: Adds safety warnings, PPE icons, and compliance callouts to reduce operational risk and improve regulatory compliance.

Publishes SOPs into systems frontline workers already use.

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AI Agent

Benefit: Publishes SOPs into systems to empower workers with real-time access to validated instructions.

Enables operator feedback on unclear steps, routing insights to engineers or triggering agent reviews.

Benefit: Enhances SOP quality through frontline feedback and expert review cycles on flagged issues.

KPIs

Opportunity to impact key functional area KPIs

How Microsoft Copilot can help improve product time to market

Use Copilot capture customer needs and then support coordination of product development activities.
Boost productivity
  • Rapidly find information
  • Diagnose problems faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

How Microsoft Copilot can help employee turnover rates

Retain critical plant and headquarters staff by improving the work/life balance of all workers by simplifying overhead tasks. Improve skilling to provide more growth opportunities and increase internal hiring.​
Improve quality of internal materials and processes
  • Improve job descriptions for further role clarity
  • Improve company meetings with summarization and recap
  • Completely focus during the meeting

How Microsoft Copilot can help customer satisfaction

Improve customer service performance with tailored LLMs for higher first-time call resolution. Improve customer communications whether through improved writing or improved call scripts.​
Incorporate feedback
  • Rapidly analyze customer feedback
  • Quickly create recommendations
  • Swiftly update scripts and processes
  • Create communications to socialize the changes

How Microsoft Copilot can help minimize scrap rate

Quickly identify quality issues by accessing and analyzing quality logs. Reduce the cost of any recall programs that are required with effective management and tailored responses.​
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

How Microsoft Copilot can help supply chain performance

Use AI to generate evaluation criteria for new materials and suppliers. Review contracts to make the most effective deals and use AI analysis to evaluate supplier performance.
Speed data analysis and reporting​
  • Quickly analyze trends​
  • Generate informative charts​
  • Create strategy presentations ​

How Microsoft Copilot can help minimize production downtime

Use Copilot to analyze information from manufacturers apps to predict and prevent equipment failures, manage inventory levels and identify training that can help staff keep machines operating. 
Speed problem resolution​
  • Rapidly find information​
  • Diagnose problems faster​
  • Check for similar issues and resolutions​
  • Quickly send follow-up communications​

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.