Microsoft Scenario Library Financial Services Banking – Accelerate research and audit preparation

Available with: Microsoft 365 Copilot Chat

Financial Services scenario: Banking – Accelerate research and audit preparation

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Scenario

Use Copilot to accelerate research and organization

Copilot Chat can help to streamline research, draft documentation, and simulate audit preparation.

1. Start regulatory research

To save hours of manual research, Copilot Chat can quickly surface key regulatory updates, recent enforcement actions, and best practices from trusted public sources.

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Sample prompt: “Summarize the latest Anti Money Laundering (AML) regulations for U.S. banks from official sources and recent news.”

Copilot Chat can generate a step-by-step checklist covering documentation, signatures, and review points—helping the analyst to ensure thorough audit preparation.

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Sample prompt: “List the required documents and top points for an AML compliance audit.”

Now, an analyst can use Copilot Chat to help produce a draft of a structured, professional policy, including sections for risk assessment, customer due diligence, and reporting requirements.

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Sample prompt: “Generate a draft AML compliance policy template based on relevant local regulations.

After drafting the initial policy template, the analyst should circulate it to the relevant internal stakeholders for review. Copilot Chat can help by generating an email to request feedback, that is specific to each stakeholder group (such as legal, compliance, and risk).”

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Sample prompt: “Draft an email to the compliance team requesting feedback on the template.”

Next, Copilot Chat can walk the analyst through anticipated audit questions, examples of suggested evidence, and common pitfalls to help boost confidence and readiness.

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Sample prompt: “Simulate an AML review that could be conducted by our internal legal team, providing sample questions and evidence needed.”

KPIs

Opportunity to impact key functional area KPIs

Generate insights and content within the everyday flow of work, expedite investigations, and communicate more effectively to prevent and remediate compliance issues.
Speed data analysis and reporting
  • Quickly analyze trends
  • Generate informative charts
  • Create strategy presentations

Improve productivity by leveraging automation to quickly prioritize and accomplish daily tasks, optimize processes, and save time and effort on daily tasks.
Boost productivity
  • Rapidly research customer interactions
  • Create first drafts faster
  • Check for similar issues and resolutions
  • Quickly send follow-up communications

Differentiate customer interactions from competitors to help increase market share; Reduce the time for comprehensive portfolio evaluation with change recommendations reflecting market dynamics; Build trust and confidence among clients leading to increased number of active investors. 
Improve customer meetings
  • Research company information
  • Learn how to pitch the product
  • Organize information from past interactions
  • Completely focus during the meeting

Streamline operations for faster resolution of customer issues, providing tools for decision-making and strategy development. This can lead to higher customer satisfaction, increased customer lifetime value, and maximized customer investment portfolio.
Improve customer satisfaction
  • Diagnose a problem quickly using
    external and internal databases
  • Automated analysis using customer data and knowledge base
  • Quicker and more accurate draft responses
    based on historical resolution data
  • Proactive and personalized follow-up communications

1Access Microsoft 365 Copilot Chat at m365copilot.com, or the Microsoft 365 Copilot Chat mobile app and set toggle to “Web”.

2Access Microsoft 365 Copilot Chat at m365copilot.com, the Microsoft 365 Copilot Chat mobile app, or the Microsoft 365 Copilot Chat app in Teams, and set toggle to “Work”.

3AI Agents allow Copilot to access your organization-specific apps. In the past this would have required an API call to get data from a system of record.

The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.