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Customer stories

For Amey, finding accurate answers quickly is imperative to keeping their frontline safe. With agents, their employees can use their mobile device to send a chat, in whatever language they speak, and receive a response about health and safety policies in seconds. If further information is required, they can ask follow-up questions or use the cited direct links to the original, organization-approved documentation retrieved by the agent.

Accelerate new hire training, find just the right case study for a sales presentation, keep stakeholders on track. See common business use cases to help get started.

Explore common scenariosUser help and learningFrequently asked questionsCustomer adoption guide

Share knowledge responsibly

Agents created in SharePoint adhere to each user’s SharePoint permissions and the organization’s security policies. An agent stays within the Microsoft 365 trust boundary. Read more about governance and security within technical documentation on Microsoft Learn.

Learn moreEnd-user guidance re agents in SharePointMonitor agent usageIT Admin tips for agent governance

Microsoft customer zero story

Learn how the Microsoft legal team enhanced its SharePoint site by integrating an agent built in SharePoint to help field question and inquiries from their marketing clients. This agent leveraged existing resources – such as guidelines, policies, and self-service tools to provide answers to legal inquiries, ultimately helping the legal team gain time savings and workflow efficiencies.

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Agents in SharePoint