Financial Services scenario: Issue a policy
Download scenario guideAvailable with: Microsoft 365 Copilot and Copilot Studio Scenario level:
KPIs impacted
Client retention
Value benefit
Revenue growth
Cost savings
Using Copilot to issue a policy
1. Meet with the customer
Meet with an existing customer to discuss some changes they would like to make to their coverages on a complex commercial insurance policy.
Copilot in Teams
Benefit: Ensure call transcripts are captured and important points are captured in a summary.
2. Search repository
Use a custom agent built with Copilot Studio to find answers to common questions about available policies and coverages.
Copilot Studio
Benefit: Quickly get answers to questions about policy coverages.
3. Draft emails
Using the answers provided by the policy bot, ask Copilot to draft and email to the customer with available options for coverages.
Business Chat2
Benefit: Quickly draft email content with the appropriate tone and depth.
4. Create proposal
Use Copilot in Word to create the proposal based on the existing policy and required updates.
Copilot in Word
Benefit: Quickly create a draft of a new policy based on existing language.
5. Summarize the policy document
Ask Copilot to create a summary of the differences between the existing policy and the proposal.
Business Chat2
Benefit: Summarize complex documents into a simple table of differences. Add the summary to the introduction of the proposal.
6. Create a presentation
Use Copilot in PowerPoint to create a presentation from the Word document to prepare for the customer meeting.
Copilot in PowerPoint
Benefit: Turn Word documents into presentations that highlight the important points for a customer presentation.
1Access Copilot at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
2Access Business Chat at copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”.
3Copilot agents allow Microsoft 365 Copilot to access your company-specific apps. In the past, this would have required an API call to get data from a system of record. The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
The content in this example scenario is for demonstration purposes only. You should evaluate how Copilot aligns with your organization’s business processes, regulatory requirements, and responsible AI principles.
