Agent transformation stories

State Farm scales responsible AI with 3,000+ agents | Who’s Using Copilot Studio?

State Farm provides insurance for cars, homes, life, health, and other needs across the United States. Its agent journey has evolved from early experimentation in default environments to enterprise-scale solutions. Today, State Farm has 41 production-level builds and more than 3,000 agents. Through Microsoft Copilot Studio, teams are creating practical solutions while expanding responsible AI knowledge across the organization. In this video, hear how State Farm is: Scaling from lower-level environment builds to enterprise-ready solutions Supporting 41 production-level builds Using an Ask HR Policies Agent to surface information from HR policies and manuals Helping employees find HR information without requiring manual interaction with an HR representative Delivering hands-on Copilot Studio, autonomous agent, and responsible AI workshops Hosting virtual and in-person sessions with as many as 150 attendees Growing to more than 3,000 agents across the organization By combining hands-on learning, responsible AI practices, and a strong partnership with Microsoft, State Farm is helping employees build agents self-sufficiently and confidently.