Procurando por
Conteúdo disponível para download?
Baixe nossos kits de cenários funcionais, guias de cenários e guias diários para acelerar sua implementação do Copilot.
Ver downloadsCenário de vendas: Post-sale customer insights
Baixar guia de cenárioDisponível com: Copilot para vendas (inclui Copilot para Microsoft 365) Nível do cenário:
KPIs impactados
Taxa de fechamento
Fidelização de clientes
Oportunidades buscadas
Benefício de valor
Crescimento da receita
Using Copilot to post-sale customer insights
1. Customer feedback analysis
In Teams, use Copilot for Sales to analyze a sales call and get insight on customer sentiment and business objectives.
Copilot para vendas
Copiloto em Equipes
Analyzing customer feedback is essential for understanding their satisfaction levels and identifying areas where they may need additional support or services.
2. Upsell opportunity prioritization
Ask Copilot to recommend a few upsell scenarios based on the last purchase.
Copilot2
Prioritizing upsell opportunities helps focus efforts on the most promising leads, improving efficiency and conversion rates.
3. Personalized engagement
Create personalized follow-up messages and upsell proposals in Outlook using Copilot for Sales to view their purchasing habits and sales interactions.
Copilot para vendas
Copiloto no Outlook
Personalized engagement ensures that follow-up interactions are relevant and resonate with the customer, increasing the chances of a successful upsell.
4. Engagement strategy optimization
Optimize engagement strategies with Copilot by asking for suggestions based on customer habits and reactions to different upsell approaches.
Copilot1
Optimizing engagement strategies based on customer responses ensures that the approach remains effective and can be adjusted as needed.
5. Performance reporting
Using the suggestions from Copilot around those customer behaviors on sales marketplace, interactions and sales cycle opportunities draft an initial report or presentation to help guide future sales opportunities.
Copiloto no PowerPoint
Copiloto no Word
Performance reporting provides insights into the effectiveness of upsell strategies and helps identify successful tactics and areas for improvement.
1Acesse Copilot em copilot.microsoft.com or the Microsoft Copilot mobile app and set toggle to “Web”
2Acesse Copilot em copilot.microsoft.com, o aplicativo móvel Microsoft Copilot ou o aplicativo Copilot no Teams e alterne para “Trabalho”