Raising the technical literacy of the organization
Business need or problem
Microsoft 365 is a large platform with many distinct products and supported scenarios that are continuously updated. Keeping abreast of the latest changes is an enormous challenge. Bigger yet is the challenge of keeping your end users up to date with training which can be time-consuming and expensive.
Business solution
We can create a baseline for your organization by helping identify all your learning objectives in a persona-based approach. Once this is accomplished, we will:
* Create a roadmap to support learners and their unique needs
* Defineintuitive information architecture to support each persona and their top tasks
* Alignscenarios and playlists with identified organizational learning objectives
* Surfacetraining in-context for each persona
Business value
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Success factors
By limiting the friction to accomplish tasks and remain productive, employees benefit from:
* Less time to locate information
* Relevantsolution documentation (for their persona) at their fingertips
* Ease of keeping training content up-to-date gives subject matter experts more time for individual attention
