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Modern collaboration practices
In today’s frantic world of constant change, employees are having to navigate our attention economy that’s riddled with information pollution and an overwhelming sense of “instant information gratification”. Whilst we are naturally wired to work together and cooperate, there is such thing is “too much collaboration” – when the artificial work processes conflict with the human biology of a single attention. This leads to employees seeing technology as “another thing they have to do” and causes strain on one of our most precious resources – time and energy.
However, there are ways for individuals and teams to take back control and start to place the emphasis on making the most of their time (and that of others) to get the best outcomes for the organization – productivity. A Modern Workplace program is not just about the deployment of technology to the employees, but it must also consider the embedding of “good behaviors” if it wants to create a high performing culture within the organization.
Watch the short video below of guidance on why attention management capabilities are critical and must be included in every Modern Workplace program to build the right learning mindset within the organization.
How attention management impacts employee collaboration.
Microsoft designed the Modern Collaboration Architecture (MOCA) to address two key challenges:
1. To help organizations drive digital culture change across the organization enabled by good attention management practices.
2. To address the “What am I accomplishing?”, an evolution from the “which tool when?” question for the Microsoft 365 collaboration suite, demonstrating how all the different tools integrate to enable people to work differently across the organization.
The MOCA equips organizations, teams, and people to position the Microsoft 365 services and enable improved collaboration, supported by a balance between work and life. The MOCA Standard is appropriate for most organizations with the individual, team, community, and organizational focus. MOCA Extended provides a more comprehensive view of how business operations and differentiation can drive effectiveness by enabling people to be their best version.
Understanding the MOCA to drive Microsoft 365 adoption
We humans are not yet good at interpreting intent from written communications; indeed miscommunication accounts for much time wasted as we try and interpret what “the other” meant. What capabilities in the services aid clarity in our communications? How can teams and workgroups build a collaboration charter to support clearer flow of information and communication despite often working asynchronously?
We talk about Microsoft 365 as being a great enabler to communications within an organization. In reality, looking at Microsoft Teams, Yammer, email, SharePoint communication sites, Stream, and all the other applications, picking the right tool to cater for the right type of communication can seem a little confusing. As we saw in the earlier videos, how people spend their attention is important, and we also have the various organizational dynamics to consider (individual, team, community, and organization), so here is some guidance on the importance of using the right channel and building trust in the information to create effective communications flow within your organizations.
Then again, there is nothing better than hanging out with your colleagues at the coffee shop, drinking a nice mocha.
Navigating the different communication tools within Microsoft 365.
Customers & partners
Our customers and partners have been using the MOCA for the last few months and provided us with some excellent feedback, so we wanted to share some stories with you. If you would like Microsoft to help you embed the MOCA as part of your Microsoft 365 journey, contact your Microsoft Customer Success Manager, your Microsoft Services Executive, or your Account representative.
Driving remote working using Microsoft Teams during COVID-19 enabled by the MOCA.
Microsoft Services have been assisting ActewAGL drive their Digital Transformation and help them embed the new ways of working, across the business, enabled by Microsoft 365 suite. Jo Fisher, Change and Transition Manager, used the MOCA to position how the Microsoft 365 suite would help each person within the organization become more effective in their role. Here is what she has to say about the MOCA:
“ActewAGL has used the Modern Collaboration Architecture (MOCA) framework from Microsoft to design a custom-built adoption program for introducing Microsoft 365 to our workforce.
Technology that is just installed will never achieve the benefits an organization expects. The MOCA explains Microsoft 365 in a humanistic way. It enables people to understand how Microsoft 365 applications should work together to improve communication, collaboration and information management across individuals, teams, and the entire organization.
While we are still on the journey of rolling out Microsoft 365, our program would not have been as successful as it has been to date without this framework from Microsoft to guide us.”
-Jo Fisher, ICT Change and Transition Manager, ActewAGL – local Canberra Electricity and Gas utility