Enabling your frontline workers with Microsoft Teams

Frontline workers are an essential part of your organization – they are the first to engage your customers, the first to see products and services in action, and the first to represent your brand. Yet, many frontline workers find themselves held back by legacy tools and processes, often being the last to experience the transformational benefits of modern technology.

Connect everyone in your organization with Microsoft Teams

Microsoft Teams is the frontline operations and communications platform built to connect and empower everyone in your organization – from the frontline to the C-suite.

Microsoft Teams can deliver simple, intuitive, and secure solutions for your frontline workers – unify communications, business processes, and tools they use in a single platform. Product innovations designed for the frontline, such as tailored home experience, Shifts, Tasks, and Walkie Talkie, combined with premier partner integrations and the ability to create custom no/low code apps empower you to address evolving business challenges and opportunities.

8 success factors for valuable Microsoft Teams solutions for frontline workers

Customers who have successfully embarked on a journey to empower their frontline with Microsoft Teams see the following factors as pivotal to their success:

  1. Keep frontline workers front and center of every technical and adoption decision.
  2. Define a problem worth solving – identifying what’s needed by whom and why before the how.
  3. Ensure collaboration between business and IT leadership for a solution that solves the problem and aligns with the business needs.
  4. Engage with frontline managers who often define the ways of working and drive adoption of new technology with their frontline teams.
  5. Leverage purpose-built capabilities from Microsoft plus platform extensibility to meet their unique needs.
  6. Start simple for rapid time-to-value.
  7. Capture frontline user feedback as part of the pilot.
  8. Expand frontline solutions continuously to drive evolving business outcomes.

Customer stories

Customers across various industries and worldwide locations have leveraged Microsoft Teams to provide intuitive, secure solutions to address key scenarios for their frontline workers. Explore how Microsoft Teams has helped other organizations achieve their goals while streamlining frontline worker experiences.

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Resource library

Frontline Success Kit

Download kit

Frontline Technical Deployment Guide

View guide

Bring your own device policy


Frontline communication templates


Video: Introducing Microsoft Teams


Accessibility & translation GIFs


Empower your frontline workers with Teams

Provide frontline workers with tools that give them flexibility, a sense of purpose, and the right knowledge to improve business outcomes.

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