Knowledge &
Content Services

Unlock your team’s potential by streamlining knowledge discovery, content management, and information sharing with AI-powered solutions in Microsoft 365. Transform content into knowledge, identify and organize content automatically, and surface information securely in the apps you use every day.

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Choose your journey

Learn more about making knowledge and content services work for you in Microsoft 365 with Microsoft Viva Topics and SharePoint Syntex.


Viva Topics icon

Viva Topics

Microsoft Viva is the first employee experience that is designed to empower people and teams to be their best and achieve their goals, from anywhere. It brings together communication, insights, knowledge, and learning within the flow of everyday work and collaboration.

Viva Topics applies AI to empower people with knowledge and expertise in the apps they use every day, and to connect, manage, and protect content across systems and teams.

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SharePoint Syntex icon

SharePoint Syntex

SharePoint Syntex uses advanced AI capabilities to amplify human expertise, automate content processing, and transform content into knowledge.

With SharePoint Syntex, you can create AI models that capture expertise to classify and extract information and automatically apply metadata. Automate the capture, ingestion, and categorization of content and streamline content-centric processes. Connect and manage content to improve security and compliance.

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Typical content lifecycle

Knowledge & Content Services lifecycle
  • 1

    Create and collect content

  • 2

    Classify documents and assign metadata

  • 3

    Extract metadata assigned through classification

  • 4

    Accurately label documents

  • 5

    Find relevant documents and knowledge using metadata search

  • 6

    Discover knowledge and documents in the flow of work

  • 7

    Use content to complete a task and/or generate a response

Assets



Integrate SharePoint Syntex and Viva Topics

Organize, manage, and present information with SharePoint Syntex and Viva Topics.

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Classify and extract information with SharePoint Syntex

See how you can use SharePoint Syntex to quickly classify and extract information from documents, helping convert content into knowledge.

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Discover knowledge with Microsoft Viva Topics

Use Microsoft Viva Topics to find knowledge across the apps you use every day.

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Manage content at scale with SharePoint Libraries

Learn more about how to manage large pools of content in Microsoft 365 with this self service demo.

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Demo library

See SharePoint Syntex and Viva Topics in action on the demos page.

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Lower the barriers to Knowledge Discovery: Viva Topics

Watch our conversation with CCS Insight on how Microsoft Viva Topics reduces the barriers to help businesses unlock knowledge discovery.

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Lower the barriers to Knowledge Discovery: Customer adoption

Watch our discussion with CCS Insight on delivering Viva Topics and SharePoint Syntex in the apps people use every day to boost customer adoption.

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Introducing SharePoint Syntex

Learn how SharePoint Syntex uses advanced AI and machine teaching to amplify human expertise, automate content processing, and transform content into knowledge.

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Introducing Microsoft Viva Topics

See how Microsoft Viva Topics transforms the way we work by applying AI to empower people with knowledge and expertise in the apps they use every day.

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Need to know more?

Download our white paper “Growing organizational intelligence with knowledge and content in Microsoft 365” and learn more about our broad range of knowledge and content capabilities.

Security and compliance questions?

Just look at our white paper “File Security in SharePoint and Microsoft 365” for an overview of security and compliance best practices.


AIIM 2022 State of the Industry Watch

Fuel your organization’s digital transformation journey by focusing on the customer experience.

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AIIM 2022 State of the Industry Watch Infographic

Get the nine key data points to enable your organization’s digital transformation journey.

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Gartner Content Services Platforms Magic Quadrant Report for 2021

For the fifth year running, Microsoft is recognized as a Leader in the Gartner Content Services Platforms Magic Quadrant Report for 2021.

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Forrester Wave™ for Content Platforms, Q2 2021

Microsoft named a Leader in the 2021 Forrester Wave™ for Content Platforms,
Q2 2021.

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New Technology: The Projected Total Economic Impact of Microsoft 365 Knowledge & Content Services

Read Forrester’s report to get a full picture of the potential economic benefits of Microsoft Viva Topics and SharePoint Syntex.

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Modernizing Enterprise Content Management with Microsoft Content Services

Learn more about Microsoft's Content Services in our new interactive Sway presentation – with enriched videos
and graphics.

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Microsoft/AIIM Industry
Watch 2020

State of the IIM Industry 2020 - Are You a Digital Transformation Leader or Follower?

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Northumbrian Water: From paper to auto-classified documents

Listen to this Intrazone podcast with Northumbrian Water about their use of SharePoint Syntex and Viva Topics.

Listen now

Viva Topics simplifies knowledge sharing at Avanade

“The power of Viva Topics is in bringing together AI and the smartness and experience of our people.” – Marci Jenkins, Workplace IT Executive, Avanade

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Northumbrian Water uses SharePoint Syntex and Microsoft Viva Topics for knowledge delivery

Learn how Northumbrian Water uses SharePoint Syntex and Microsoft Viva Topics for knowledge delivery.

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London Stock Exchange Group supercharges investor analysis
with Syntex

Learn how the London Stock Exchange Group uses Syntex to reduce the time spent reading and processing investor information documents each week by 90%.

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How AI-powered services are helping Mott Macdonald transform employee
knowledge sharing

Learn how Microsoft customer Mott MacDonald is using Microsoft Viva Topics to establish their vision of connected thinking – connecting people to knowledge and knowledge to people.

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Case studies library

Learn more about how customers and partners achieve more in content services with our case studies page.

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eBook: Protect and govern your data in OneDrive and SharePoint

Read an overview of Microsoft SharePoint and OneDrive for Business security and compliance capabilities designed to address the modern workplace.

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Microsoft 365 GxP FDA Qualification Guidelines

Learn more about the shared responsibilities between Microsoft and our life sciences customers for meeting regulatory requirements, such as FDA 21 CFR Part 11.

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Microsoft compliance offerings

Learn about all the compliance and industry certifications offered in Microsoft 365.

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Employee Experience
Practice Page

Help your customers improve employee experience in the hybrid workplace.

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Microsoft Viva ISV
Practice Page

Build solutions to empower every organization for the new digital age.

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Microsoft 365 Partner
Readiness Hub

Get self-service training resources to help you skill up on Microsoft 365, Security, Compliance and Identity.

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Microsoft Viva Engineering Partner Community / Content Services Partner Program

If you're looking for a partner, check out the Microsoft Viva Engineering Partner Community / Content Services Partner Program.

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